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CSR I - Call Center

Nitelines USA, Inc
Nitelines USA, Inc Salary
Dallas, GA Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 4/21/2025

CSR I – Call Center

  • The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.

Applicants must possess a high school diploma / GED  AND  six months of experience handling customer questions, complaints, and / or providing information.

Duties include, but are not limited to :

  • Responding to customer requests
  • Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized
  • Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating, reviewing, and updating customer contact interactions
  • Preferred :

  • 1 year of contact center experience
  • Proficiency with software applications to include Microsoft Word, Excel, and Outlook
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