What are the responsibilities and job description for the Systems Analyst 2 position at Nitelines USA, Inc?
A Certification or Network Certification-Required (MUST UPLOAD CERTIFICATION)
Pay rate : $30.00 per hour
JOB DESCRIPTION :
Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.
- Provide onsite desktop support for customers located within assigned locations.
- Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
- Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
- Install & support network devices providing business critical service
- Perform end user data back-up and recovery ensuring attention to detail
- Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
- Open / document / track problem tickets escalating to appropriate workgroups when required.
- Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
- Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.
- Vocational / Technical degree in computer applications, computer technology or a closely related area from an accredited college Required
- Experience with troubleshooting network connectivity issues in both LAN and WAN environments Required 2 Years
- Experience imaging and deploying laptops Required 2 Years
- Experience providing desktop / laptop computer hardware support Required 2 Years
- Experience supporting Microsoft Outlook email client Required 2 Years
- Experience supporting Microsoft Office 2013 or higher Required 2 Years
- Experience supporting remote workers and troubleshooting VPN and remote technology issues Required 2 Years
- Experience with Bitlocker encryption, antivirus, and malware / spyware removal software Highly desired 2 Years
- A Certification or Network Certification MUST UPLOAD CERTIFICATION Required
- Experience with local and network printer troubleshooting and repair Required 2 Years
- Technical support experience in a Windows 10 PC environment Highly desired 2 Years
- Experience supporting Cisco VoIP phones and Jabber client Highly desired 2 Years
- Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s Required 2 Years
- Experience in an Active Directory Domain environment. Required 2 Years
SKILLS :
Salary : $30
