What are the responsibilities and job description for the Field Support Technician position at Nityo Infotech Corporation?
Job Details
Job title: Field Support Technician
Location: 480 Bedford Rd. Chappaqua, NY 10549 (2 position) and 30 Columbia St, Poughkeepsie, NY 12601 (1 position) and 1561 Ulster Ave, Lake Katrine, NY 12449 ((Onsite)
Job type: Full time and contract both
Interview: Video
JD:
The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary responsibilities include:
- Strong Field Support experience
- Basic Networking skills (like IP Addressing, DHCP, DNS, etc)
- Understand of IDF environment (or willingness to learn)
- Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
- Proactively and consistently communicate with clients and colleagues
- Accurately and promptly record all-time in our ticketing system
- Proactively manage ticket queue
- Ensure all ticket notes and statuses are up to date
- Troubleshoot end-user technical issues and document all steps up through resolution
- Effectively multi-task to manage workload
- Collaborate on the improvement of operational effectiveness
- Document, take ownership of, and escalate issues
- Meet individual and team SLA targets
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
