Mobile / Java Application Support- L2 / L3

We have two open roles- Java Application Support and Mobile Application Support, as listed below:

Role# 1 Mobile Application Support Analyst

Top 3 Must Haves:
Mobile Platforms: iOS (Swift), Hybrid (Ionic, Capacitor, Cordova)
Backend & API Support: RESTful APIs, GraphQL, OAuth2, JWT, Firebase Authentication (exp with a few, not all needed)
Database: SQLite, Firebase Realtime Database, Core Data, NoSQL (MongoDB)
Security & Compliance: GDPR, HIPAA, SOC 2, SSL/TLS, OAuth2, Biometric Authentication
Cloud Services: AWS Amplify, Azure Mobile Apps, Firebase, Google Cloud Functions

Role Overview:
The Mobile Application Support Analyst is responsible for monitoring, troubleshooting, and optimizing mobile applications developed using Ionic (Hybrid/Cross-platform) and Swift (iOS). This role involves incident resolution, API troubleshooting, crash analysis, performance tuning, and security monitoring. The analyst will work in an Agile, DevOps-driven environment, supporting legacy modernization, stabilization, enhancements, and performance improvements for mission-critical Freight, Rail, and Logistics applications.

Required Technical Skills:
Mobile Platforms: iOS (Swift), Hybrid (Ionic, Capacitor, Cordova)
Backend & API Support: RESTful APIs, GraphQL, OAuth2, JWT, Firebase Authentication
Database: SQLite, Firebase Realtime Database, Core Data, NoSQL (MongoDB)
CI/CD Tools: Jenkins, Fastlane, GitHub Actions, GitLab CI/CD, Azure DevOps
Monitoring & Debugging: Firebase Crashlytics, Xcode Instruments, AppDynamics, Splunk, ELK Stack
Security & Compliance: GDPR, HIPAA, SOC 2, SSL/TLS, OAuth2, Biometric Authentication
Cloud Services: AWS Amplify, Azure Mobile Apps, Firebase, Google Cloud Functions

Key Responsibilities:
Mobile App Incident Management & Troubleshooting:
Provide Level 2/3 support for mobile applications, resolving crashes, UI/UX issues, and API failures.
Diagnose application crashes, performance bottlenecks, and memory leaks in Ionic and Swift-based apps.
Monitor logs and errors using Firebase Crashlytics, Sentry, AppDynamics, and New Relic.
Work with ITIL-based Change, Incident, and Problem Management processes (JIRA, ServiceNow, BMC Remedy).
Perform Root Cause Analysis (RCA) for recurring issues and implement permanent fixes.

API & Backend Integration Support:
Troubleshoot RESTful and GraphQL API failures, ensuring smooth backend integration.
Work on API authentication mechanisms such as OAuth, JWT, Firebase Authentication, Apple Sign-In.
Debug network issues using Charles Proxy, Postman, and API Gateway Logs (AWS, Azure API Gateway, Kong, Apigee).

Mobile Performance Monitoring & Optimization:
Optimize CPU, memory, and battery consumption for mobile applications.
Reduce app startup time, optimize rendering performance, and improve caching strategies.
Work with profiling tools (Xcode Instruments, Chrome DevTools, Lighthouse) to analyze and optimize performance.
Debug and fix slow response times, frozen screens, and UI glitches.

Crash Analysis & Log Monitoring:
Investigate application crashes using Firebase Crashlytics, Xcode Debugger, and Ionic Capacitor Logs.
Monitor mobile app logs using Splunk, ELK Stack, or Azure Monitor.
Handle failed transactions, missing push notifications, and data sync issues.

Security & Compliance Management:
Ensure mobile apps comply with GDPR, HIPAA, SOC 2, ISO 27001 security standards.
Implement security best practices like SSL pinning, secure API calls, and biometric authentication (Face ID, Touch ID).
Monitor user access and role-based authentication (RBAC, SAML, OAuth2, Firebase Auth, Azure AD).

CI/CD & Deployment Support:
Support CI/CD pipelines for mobile apps using Fastlane, Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps.
Assist in managing App Store (iOS) and Google Play Store releases, including TestFlight testing and Firebase App Distribution.
Debug and resolve failed builds, rejected submissions, and signing certificate issues.

Cloud & Push Notification Support:
Troubleshoot push notification failures using APNs (Apple Push Notification Service) and Firebase Cloud Messaging (FCM).
Support cloud-based mobile services such as AWS Amplify, Azure Mobile Apps, Google Firebase.
Handle real-time messaging issues, data synchronization problems, and offline mode inconsistencies.

Collaboration & Documentation:
Work in an Agile (Scrum/Kanban) environment to provide continuous support and improvements.
Maintain troubleshooting guides, issue logs, and SOPs for mobile application support.

Role# 2 Java Support Analyst

Top 3 Must Haves: ideally looking for 7-8 years exp. overall

• Java, Spring Boot, Hibernate, JPA, REST APIs, Microservices
• Database performance tuning (Oracle, MySQL, PostgreSQL, SQL Server, MongoDB)
• Cloud platforms (AWS, Azure, Google Cloud Platform) and containerized deployments (Docker, Kubernetes)
• Exp with at least 1 of the following monitoring tools (Splunk, ELK, Dynatrace, AppDynamics, New Relic)

JD:
This is a hybrid position with 70 % remote and 30% customer office in Atlanta
*Application management support (need dev background to be able to do job)
Develop and enhance code as tickets come in

Role Overview:
The Java Support Analyst is responsible for maintaining, troubleshooting, and optimizing enterprise Java applications. This role involves incident resolution, performance tuning, API troubleshooting, database optimization, and CI/CD deployment support. The analyst will work in an Agile, DevOps-driven environment and support legacy modernization, application enhancements, stabilization, and performance improvements for mission-critical applications in Freight, Rail, and Logistics industries.

Required Technical Skills:

• Java, Spring Boot, Hibernate, JPA, REST APIs, Microservices
• Database performance tuning (Oracle, MySQL, PostgreSQL, SQL Server, MongoDB)
• CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps)
• Cloud platforms (AWS, Azure, Google Cloud Platform) and containerized deployments (Docker, Kubernetes)
• Monitoring tools (Splunk, ELK, Dynatrace, AppDynamics, New Relic)
• Security frameworks (OAuth, JWT, SAML, SSL/TLS, LDAP, Active Directory)

Key Responsibilities:

1. Incident & Problem Management

• Provide Level 2/3 support for Java applications, resolving production issues, API failures, and backend errors.
• Diagnose and troubleshoot Java-based application crashes, memory leaks, and performance bottlenecks.
• Analyze logs using Splunk, ELK Stack, Dynatrace, AppDynamics, or New Relic.
• Work with ITIL-based Incident, Problem, and Change Management processes.
• Perform root cause analysis (RCA) for recurring production issues and implement permanent fixes.

2. Java Application Debugging & Optimization

• Debug and analyze Java applications built on Spring Boot, Hibernate, and Microservices.
• Fix issues related to RESTful APIs, SOAP web services, JSON/XML parsing, and data serialization.
• Optimize Garbage Collection (GC), CPU, and memory utilization for Java applications.
• Work with Java profiling tools (JVisualVM, YourKit, JProfiler) to identify slow processes.
• Assist developers in resolving code-level defects and SQL performance issues.

3. API & Integration Support

• Troubleshoot REST APIs, SOAP services, and microservices connectivity issues.
• Monitor and debug API Gateway traffic (Kong, Apigee, AWS API Gateway, or Azure API Management).
• Handle authentication and security for APIs using OAuth 2.0, JWT, SAML, and LDAP.
• Work on third-party system integrations with SAP, Salesforce, ServiceNow, or Workday.

4. Database Support & SQL Performance Tuning

• Analyze and optimize SQL queries, stored procedures, and indexing strategies.
• Troubleshoot deadlocks, connection pooling, and slow DB transactions in Oracle, PostgreSQL, MySQL, or SQL Server.
• Work with NoSQL databases like MongoDB, Cassandra, or DynamoDB for cloud-based applications.
• Manage ORM (Hibernate, JPA) configurations for efficient database transactions.

5. CI/CD & Deployment Support

• Support CI/CD pipelines using Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.
• Work on Docker and Kubernetes-based deployments for Java applications.
• Assist in automated testing and validation before production releases.
• Troubleshoot deployment failures, rollback strategies, and hotfix releases.

6. Cloud & DevOps Support

• Monitor Java applications deployed on AWS, Azure, or Google Cloud Platform using CloudWatch, Azure Monitor, or Stackdriver.
• Support containerized deployments using Kubernetes, OpenShift, or ECS.
• Manage logging, monitoring, and alerting for cloud-native Java applications.
• Assist in configuring Infrastructure as Code (Terraform, Ansible, or CloudFormation) for DevOps automation.

7. Security & Compliance Management

• Ensure Java applications comply with security standards (GDPR, HIPAA, SOC 2, ISO 27001).
• Monitor and mitigate security vulnerabilities using SonarQube, Veracode, or Fortify.
• Implement SSL/TLS security measures and API rate limiting to prevent abuse

8. Collaboration & Documentation

• Work in Agile (Scrum/Kanban) environments for application support and bug fixes.
• Maintain technical documentation, troubleshooting guides, and runbooks.
• Conduct knowledge transfer sessions for junior support engineers.