Commercial Insurance Client Relations Representative

Nixon & Lindstrom Insurance is seeking a Commercial Insurance Client Relations Representative for our team. This person will service and manage a commercial lines book of business and aid our sales team in marketing and binding new accounts.

Duties/Responsibilities:

• Assist clients with customer service needs by corresponding and communicating via email and phone with clients, producers and insurance carriers.
• Maintain accurate data in the agency management system according to agency procedures.
• Process policy renewals, changes and cancellations.
• Prepare documents for new accounts including certificates, auto ID cards, evidence of insurance.
• Input transactions into Agency Management System to generate billing invoices and ensure that policies are delivered and/or mailed to client in a timely manner.
• Market new and renewal business to appropriate carriers as needed or requested, including preparing complete marketing submissions to the marketing department.
• Other responsibilities include reviewing audits, filing and monitoring open claims, marketing, binding, and bonding.

Skills:

• Ability to analyze and solve technical issues related to commercial insurance accounts.
• Ability to organize, prioritize and manage multiple tasks.
• Detail oriented, resourceful – strong decision-making skills.
• Excellent interpersonal skills.
• Effective verbal and written communication.

Preferred Requirements/Experience:

• 2 years of experience in the commercial lines insurance industry, preferably in an agency setting
• Market knowledge of rates, forms and coverage pertaining to commercial insurance accounts
• Missouri Property and Casualty Insurance license preferred.
• Required computer skills include a strong working knowledge of Microsoft suite of products including Word and Outlook along with the ability to utilize an agency management system.

Benefits:

Medical insurance, basic life insurance and 401k provided subject to policy terms and waiting periods. Optional benefits include dental, vision, voluntary life, accident, critical illness, short term disability and long-term disability; subject to policy terms and waiting periods.

The work hours are 8:30 - 5:00 weekdays with no evenings or weekends.