What are the responsibilities and job description for the Cloud/Infrastructure Technology Supervisor position at NJM Insurance Group?
The Cloud/Infrastructure Technology Supervisor will be responsible for overseeing the technology strategy and operations of the IT Server Administration team. This role involves managing the team, ensuring the security and efficiency of IT infrastructure, and aligning technology initiatives with business goals.
Job Responsibilities:
Cloud/Infrastructure Operational Administration and Technical Leadership– Managed Cloud operation and technical leads acting as subject matter expert on departmental projects to ensure Cloud and Infrastructure engineering initiatives (IaaS, PaaS, and SaaS) are aligned with NJM strategic plan and line of business goals. Advise senior staff on technical issues as appropriate. At a project level, serve as a liaison for lines of business to ensure cloud governance through a matrix organizational structure. Influence technical staff in the design and operation of complex computing platforms and management of technology assets. Serve as escalation point of contact for the most complex issues and problem analysis. Ensure staff implements technical solutions according to established policies, procedures, patterns and standards. Accountable for the implementation and ongoing support of the Infrastructure solutions and the operational staff that maintains them. Lead a team in the monitoring and response to cybersecurity events and triage.
Cloud/Infrastructure Operational Administration and Technical Leadership– Managed Cloud operation and technical leads acting as subject matter expert on departmental projects to ensure Cloud and Infrastructure engineering initiatives (IaaS, PaaS, and SaaS) are aligned with NJM strategic plan and line of business goals. Advise senior staff on technical issues as appropriate. At a project level, serve as a liaison for lines of business to ensure cloud governance through a matrix organizational structure. Influence technical staff in the design and operation of complex computing platforms and management of technology assets. Serve as escalation point of contact for the most complex issues and problem analysis. Ensure staff implements technical solutions according to established policies, procedures, patterns and standards. Accountable for the implementation and ongoing support of the Infrastructure solutions and the operational staff that maintains them. Lead a team in the monitoring and response to cybersecurity events and triage.
Emerging Technology research - Develop technology roadmaps to align new desktop engineering initiatives to company and line of business goals. Engineer and coordinate desktop solutions to improve end user business continuity objectives.
Leadership, Teamwork, Communication, and Administration -Provide leadership and management for the staff. Plan and facilitate team goals and objectives by working with the team, peers, and direct management to support IT's overall goals and objectives. Coordinate and communicate through regular staff meetings and meeting with individual team members. Work with the team to foster a positive work environment that promotes knowledge sharing and teamwork within the group. Effectively utilize staff and manage resource assignments. Oversee assignments, identifying opportunities to mentor team members and drive work towards a successful delivery of solution. Identify staffing needs and recruit new team members. Perform supervisory administrative duties as required by NJM policies.
Staff Development and Performance Management - Identify the strengths and weakness of the team members and work with the individual to enhance strengths and mitigate weaknesses. Review staff deliverables to ensure deliverable is complete and provide es on recommendations for improvements. Evaluate the performance of team members, both formally and informally, with focus on both achievements and performance improvement opportunities. Promptly address all conflicts, issues and challenges.
Operational Administration - Provides technical support to Server Specialist, project managers, developers, designers, service desk staff, workstation support staff, other IT staff, and end users. Participates in the troubleshooting of all hardware and software. Also assists third party vendors in the operation and maintenance their software. Responsible for the monitoring of network servers to ensure high availability. Participate in the evaluation and maintenance of server performance and monitoring tools and make recommendations for improvements and upgrades.
Documentation/Administration - Responsible for the creation and maintenance of disaster recovery documentation and procedures. Participate in disaster recovery exercises. Possess a working knowledge of NJM's backup and recovery and have the ability to backup and restore individual files and entire servers.
Required Skills & Qualifications:
- 10-15 years of related information technology experience.
- Proficiency and experience with AWS and/or Azure services
- Build, operate and support AWS and/or Azure Cloud environments
- 10 years of prior experience working in a security focused technology team is required.
- Minimum of 7 years hands on experience implementing cloud based and on-premises security solutions.
- Minimum of 5 years implementing cloud-based solutions utilizing AWS and Azure.
- Experience managing strategic security and cloud vendor relationships.
- Strong experience with Linux and Windows Server system administration is required.
- Strong expertise in the AWS well architected Framework and best practices.
- Ability to manage, develop and cross-train staff of varied levels of experience and technical ability.
- Prior experience demonstrating team building skills and accountability is required.
- Must be able to work across departmental lines with key stakeholders and business unit leadership.
- Overall accountability for project deliverables, crisis management and development of a security team roadmap are considered essential skills for this position.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
