What are the responsibilities and job description for the Commercial Lines Customer Contact Center Rep - P&C Experience position at NJM Insurance Group?
There's never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker's compensation, automobile, and homeowner's insurance in New Jersey. It is an exciting time to join NJM as we are expanding into other states.
Become a member of our team and you'll be part of company who operates for the benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits including : a 401k plan, health coverage, a generous paid time off plan, and much more!
The Commercial Customer Contact Center Representative is the primary NJM customer contact via the phone, or other means of communication for commercial lines business. The representative provides timely customer service via incoming telephone calls in an automated call delivery environment. They assist with responding to inquiries from direct written policy holders, agents, regulatory agencies, and internal sources. They assume ownership and timeliness in handling customer inquiries and policy change requests in an efficient, accurate and professional manner.
Training is full time in the office. Once Training is complete there will be an opportunity to be remote 2 days per week.
The Scheduled hours are Monday - Friday 8 : 45am - 5 : 00pm
Job Responsibilities :
- Responds promptly and accurately to inquiries from policyholders, brokers, regulatory agencies and internal through all available means of contact. Communicates with customers to review coverages, obtain and review pertinent information essential to underwriting commercial lines risks.
- The representative may handle coverage verifications, requests for identification cards, certificates of insurance and reinstatement requests based on Level of Authority. The representative may also prepare special letters to address underwriting concerns and enter data for mid-term changes and renewals.
- Works directly with our sales department to provide customer assistance with inquiries related to exposure pricing and coverage verification.
- Sets up appropriate Policy Center activities for required future action.
- Exercises independent judgment in reviewing exposures to ensure they fall within established level of authority guidelines.
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems.
- Have Existing knowledge of Property and Casualty insurance principals and company products.
- Navigate multiple systems and applications to research, analyze and resolve customer inquiries.
- Maintain established levels of productivity and quality standards within a fast-paced environment.
- Process assigned work and handle call volumes within the established timeframe.
- Works well with both internal / external business partners to provide quality products and services for our customers.
- Assists with training internal staff as needed.
- Provides back-up to operations staff on an as needed basis.
- Works on special projects and assignments and completed other duties as assigned.
Required Qualifications and Experience
The Salary Range for this role is $57,286 – $61,000. Compensation is commensurate with experience and credentials.
Legal Disclaimer : NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Salary : $57,286 - $61,000
