What are the responsibilities and job description for the Temporary Helpdesk Associate position at NKSFB?

Job Description

Salary : $18 - $25 an hour

Job Title : Temporary Helpdesk Associate

Department : Information Technology

Location : Westwood

Reports To : Helpdesk Supervisor

Your Role :

The temporary Helpdesk Associate is a temporary position with the potential of becoming a full-time Helpdesk Engineer. The Helpdesk Associate will assist in daily helpdesk tasks and support requests. The position requires a team player who will be expected to be organized, motivated, and demonstrate a professional attitude. They will have a basic understanding of Windows-based computers and troubleshooting methodologies.

What will you do?

Create Purchase Orders in the Concur system for the purchasing of IT equipment
Receiving, handling, decommissioning, and tracking of all helpdesk inventory
Image, configure, deploy, and relocate corporate desktops and laptops
Install and configure standard software applications
Deploy hardware peripherals, following design or installation specifications.
Perform repairs to hardware and peripheral equipment. Processing warranties with vendors
Participate in project work in addition to regular duties.
Respond to Tier 1 Helpdesk tickets via the Helpdesk ticketing system, Solarwinds Service Desk.
Perform other related duties as assigned or requested.

What Do you Need to Succeed :

Working knowledge (ie : administration) of Microsoft Windows workstations

Working knowledge of Microsoft Office applications

Ability to work effectively with others

Ability to effectively prioritize tasks

Ability to multi-task and adapt to changes quickly

Strong oral and written communication skills

Strong sense of urgency and time management skills

Exceptional analytical, problem-solving, and customer service skills

Superior organizational skill

Educational Requirements and Certifications :

A candidate currently pursuing a degree in Information systems and technology.

Physical Demands and Work Environment :

Occasional, standing, walking, crouching, and lifting to 15 pounds.

Frequent use of hands and reaching with hands and arms.

Regular talking, hearing, seeing, and sitting.

Moderate to loud noise level.

Risk of electrical shock.

Salary Range : The salary range for this role is $18 - $25 an hour, and represents the firms good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidates relevant experience, qualifications, and location.

What We Offer : NKSFB offers a great variety of benefits and perks to our employees. Some of these include :

Medical, Dental and Vision coverage

Flexible Spending Account

Basic Life and AD&D

Voluntary Life and AD&D

Long Term Disability

Voluntary Critical Illness and Cancer, Hospital Indemnity and Accident Coverage

Genetic Screening and Cancer Support

Pet Insurance

Accrue 15PTO days annually

401k, Match and Profit Sharing Plan

10 Paid Holidays and 1 Floating Holiday

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Employees may also perform other duties as assigned.

NKSFB, LLCis an Equal Opportunity Employer and is committed to diversity and inclusion. If youre a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us atstaffing@nksfb.com.

We collect your personal information when you apply for employment at NKSFB, LLC. To learn more about our data privacy practices, please view ourEmployee Privacy Policy.

Salary : $18 - $25

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Temporary Helpdesk Associate

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