What are the responsibilities and job description for the CUSTOMER SERVICE AND INSIDE SALES position at NLB Corporation?
NLB Corp. is the world's leading manufacturer of high pressure water jetting equipment. Precision engineering and manufacturing, production efficiency, and diesel engine optimization are just some of the processes that drive our technically advance products. Our NLBelieve Culture is the fuel that drives our company.
Our Culture is our life blood. Every Team Member is expected to practice Safety, Responsiveness, Reliability, and Efficiency. What we build is cool equipment. What we offer you is a future.
Job Requirements
- Answering customer phone calls
- Providing customers with price quotations and parts availability
- Enter customer orders received by phone or email
- Monitor late orders and communicate delays with customers
- Review drawings and BOM's to locate correct items to quote
- Basic equipment troubleshooting
- Process branch transfer orders
- Process customer orders from the branches
- Enter customer orders in various online portals as required by our customers
- Work directly with the sales team to enter orders needed from the field
- Requisition items needed from Purchasing and Manufacturing
- Issue RMA's for authorized parts returns
- Must be able to communicate effectively, get along with co-workers, and deal with colleagues
