What are the responsibilities and job description for the Help Desk Specialist position at nLeague?
Job Id: (760884)
Help Desk 3-IBHRS
Location: Des Moines, IA 50309
Duration: 12 Months
Client: IA-DOM-DoIT- IBHRS
Onsite Job
The Iowa Department of Health and Human Services (“Customer”) seeks support for users of the Behavioral Health Reporting System (IBHRS).
The Candidate will Timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.
Required Experience
Help Desk 3-IBHRS
Location: Des Moines, IA 50309
Duration: 12 Months
Client: IA-DOM-DoIT- IBHRS
Onsite Job
The Iowa Department of Health and Human Services (“Customer”) seeks support for users of the Behavioral Health Reporting System (IBHRS).
The Candidate will Timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.
Required Experience
- Ability to provide excellent customer service.
- Daily support of HHS BHRS help desk needs.
- Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
- Experience in Help desk support
- Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
- Experience with ticketing applications and escalation procedures
