What are the responsibilities and job description for the Service Desk Specialist position at nLeague?
Job id: 63932
Department: TN DOT
Position: Service Desk Analyst
Location: Nashville, TN
Work Mode : Onsite
Duration: 12 Months
SERVICE DESK
- IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- Printer Administration and Troubleshooting
Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- InTune Management included but not limited to two-factor authentication
- iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
- Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
- Remote support
- MSRA
- RDP
- TEAMs
- Webex
- Hardware Deployment
ServiceNow
Ticket management
Ticket assignment
Work Location: 505 Deaderick St., Ste. 500 Nashville, TN 37243
Must be able to lift at least 50 pounds.
