What are the responsibilities and job description for the Technical Writer position at nLeague?
Job Id: 64193
Technical Writer
Location: Denver, CO
Duration: 12 Months
Client: CO OIT
100% Remote but must reside within the State of Colorado
Statement Of Work
Documentation 70%
This position assists in providing documentation to support the Server Administration and Sustainment
This position follows the established OIT Change Management (RFC) process.
A minimum of three (3) to five (5) years of experience as an IT professional which must include A minimum of three (3) years’ experience as a Technical Writer.
Applicants will be required to complete Department of Revenue Security Clearance requirements.
Preferred Qualifications
Technical Writer
Location: Denver, CO
Duration: 12 Months
Client: CO OIT
100% Remote but must reside within the State of Colorado
Statement Of Work
Documentation 70%
This position assists in providing documentation to support the Server Administration and Sustainment
- Utilize available enterprise tools documenting processes.
- Consolidate all documentation and store in a Service Now
- Review existing documentation and review structure and update
- Monitor and follow up Procedures
- Create SOPs, Guidelines, How-To documentation
- Consolidate and centralize all of the Server Support Team’s documentation.
- Work with Supervisors and SMEs to understand current processes and document
- Design and develop end-to-end processes and procedures
- Create Process and Procedures for Revision Control.
- Create and manage Playbooks and Run Books
- Communicate and enforce best practices
This position follows the established OIT Change Management (RFC) process.
- Use established tools to track hardware and software assets.
- Assist with informing/sharing new documentation/information with appropriate IT groups.
- Review inbound tickets and assign to appropriate support personnel
- Monitor tickets to ensure they meet SLA requirements.
- Assist and documentation related to Problem Management and Root Cause Analysis.
- Meet with Service Now team monthly to review ticket management and review process changes
- The position assists in implementing projects for OIT. This includes participating in team meetings and implementing project tasks and time tracking.
- Attend and complete all internal OIT provided training and take advantage of professional development with manager approval.
- Share new knowledge or skills in form of mini training sessions with the team.
A minimum of three (3) to five (5) years of experience as an IT professional which must include A minimum of three (3) years’ experience as a Technical Writer.
Applicants will be required to complete Department of Revenue Security Clearance requirements.
Preferred Qualifications
- Experience in a professional, large enterprise-level environment (100 servers), as a dedicated Systems Administrator.
- Some experience with Service Now Knowledge Management
- Some Experience with Google Apps in a professional environment.
