What are the responsibilities and job description for the Bilingual Team Member/Customer Retention Specialist position at NM Family & Business Insurance?
Overview
We are seeking a dedicated and skilled Retention Specialist to join our team. The ideal candidate will play a crucial role in maintaining client relationships and ensuring customer satisfaction. This position requires excellent communication skills, a strong ability to handle calls, and a commitment to providing exceptional client services. As a Retention Specialist, you will be responsible for outbound calling to clients, addressing their concerns, and promoting loyalty to our services.
Duties
- Conduct outbound calls to clients to assess their satisfaction and address any issues they may have.
- Utilize computerized systems to track interactions and manage client information effectively.
- Provide exceptional client services by actively listening and responding to customer inquiries.
- Employ effective phone etiquette while communicating with clients in English; multilingual skills are a plus.
- Handle cash transactions accurately when necessary, ensuring compliance with company policies.
- Collaborate with team members to develop strategies for improving client retention rates.
- Maintain detailed records of client interactions and feedback for future reference.
Experience
- Previous experience in a call center environment or banking is preferred, but not required.
- Strong typing skills and proficiency in using computerized systems for data entry and management.
- Demonstrated ability in client services with a focus on resolving issues effectively.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Experience in cash handling is advantageous but not mandatory.
- Multilingual candidates are encouraged to apply as they can enhance our service capabilities.
Join us as we strive to enhance our customer relationships and foster loyalty through dedicated service!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 35 per week
Shift:
- Day shift
Language:
- Spanish and English (Required)
Ability to Commute:
- Albuquerque, NM 87109 (Required)
Ability to Relocate:
- Albuquerque, NM 87109: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $20