What are the responsibilities and job description for the Service Writer position at NMC CAT?
Company Details
RAKA Rentals – The Cat Rental Store is looking for top talent to grow and serve our customer base. At RAKA Rentals - The Cat Rental Store, we believe that authentic relationships are the driving force of our success…we value the relationship over the transaction. This personalized approach gives us an opportunity to serve the local communities that we live and operate in by providing tailored equipment rental solutions.
Position Overview
Raka Rentals – The Cat Rental Store is looking for a Service Writer to schedule and coordinate all service work and parts ordering for rental equipment repairs.
Job Responsibilities :
- Opens, processes and closes service repair quotes and work orders for all incoming repairs by obtaining accurate details from customers as to nature of problem.
- Secures service manager approval, if needed. Verifies warranty and service contract coverage. Informs customers of any needed services, recalls, DOT inspections due on equipment. Ensures orders are accurate, supportable and match invoices.
- Identifies add-on sales opportunities and effectively communicates these to customer and appropriate sales representative. Converts quote to work order or closes as appropriate.
- Coordinates research and orders parts as needed. Obtains or issues internal purchase orders from customers when necessary
- Schedules equipment repairs on work orders by dispatching workflow to shop / field technicians by assessing skills, capabilities, areas of expertise and work availability schedules to minimize customer downtime and maximize field vs. shop time for field technicians
- Provides exceptional customer service to ensure high customer satisfaction by keeping customer abreast of work being done and projected timeframe for completion in a timely manner. Communicates to internal and external customers in a timely manner regarding status of quote. Follows-up with customer after repairs have been completed to maintain rapport
- Schedules field repairs with other CAT Dealers on Raka Rentals CRS machines.
- Properly handles customer credit checks and payment transactions.
- Schedules hauls for repairs on customer equipment.
- Assists other divisions with work order processes as needed.
If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@rakagroup.com or 402-891-7555.
About RAKA
BENEFITS :
ABOUT RAKA RENTALS :
The RAKA Rentals business model was forged to serve the growth in our local communities. We begin with a customer experience that values the partnership over the transaction. Our personalized approach to developing relationships allows RAKA Rentals to provide tailored equipment rental solutions to those who strengthen our communities.
RAKA Rentals is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RAKA Rentals shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
