Remote Camp Operations Manager

Req ID: CAM00608

Description

About NMS

Built on a culture of safety and integrity, NMS

delivers award-winning, integrated support services to a variety of clients in food service, facilities management, camp services,

security and hotel management in Alaska and the continental U.S. We are proud

to serve not only our original oilfield clients, but also clients from federal,

state and local governments, corporate facilities, healthcare institutions,

schools and universities, manufacturing centers, and the transportation and

telecommunications industry. Our clients have peace of mind knowing we

are committed to delivering best-in-class service, and we bring creativity,

technology and experience to every project. Our mission is to provide

management and support services at a level of quality, value, safety and

expertise beyond our clients’ expectations. At NMS, we expect our employees to

fulfill that mission in every aspect of their work.

Summary

The

Remote Camp Operations Manager is responsible for the overall performance

management of their assigned area of responsibility which will include both

Food Service and Housekeeping Departments. This Operations Manager will ensure

NMS standards, policies and procedures are upheld, while building and

maintaining healthy, effective relationships with clients, customers and

employees.

Essential Duties and Responsibilities

• Thisposition provides management and oversight of an assigned group of remote campactivities.
• Function asa primary resource for NMS Food Service and Housekeeping employees withinassigned unit.
• Willfunction as a backup resource for other areas as requested.
• Responsiblefor delivering and tracking performance within assigned area to meet keyperformance indicators.
• Responsiblefor coaching and developing employees within their organization within theframework of formal coaching and succession planning.
• Responsiblefor advancing all elements of NMS performance excellence strategy in thecontext of continuous improvement.
• Responsiblefor facilitating and supporting a “One Team” relationship dynamic within theNMS organization.
• Directs andcoordinates the delivery of those NMS services as assigned.
• Developsand implements comprehensive business plans required by assigned activities.
• Establishesand implements an organized system of supervision and formal operatingprocedures.
• Ensures allassigned activities comply with sound business practices as well as NMS’sinternal and external business requirements.
• Monitorsand ensures compliance with all appropriate regulatory requirements.
• Meets withclients/customers to maintain business relationships, market products, andresolve problems and keep open all forms of communications.
• Leads,directs and communicates with staff to keep them informed and motivated.
• Ensuresthat the responsibilities, authorities, and accountability of all assignedemployees are defined and understood.
• Assigntasks to workers and inspects completed work for conformance to standards.
• Developsoperating budget and operates within that budget.
• Approvesassigned area's budget expenditures.
• Developsbid material and establishes cost and manpower templates for catering contractsfor new clients.
• Developsmenus and scope of work for bid proposals.
• Supports anactive and comprehensive safety and CI program.
• Consistentlydemonstrates remarkable skills in structuring assigned activities, managementteamwork, communications, and operational efficiencies, handling of changingbusiness needs, decision making, and problem solving skills.
• SupervisoryResponsibilities:
• Managesvarious subordinate Managers, Supervisors and assigned employees.
• Responsibilitiesinclude interviewing, hiring, and training employees; planning, assigning, anddirecting work; appraising performance; rewarding and disciplining employees;addressing complaints and resolving problems.
• This position is responsiblefor the supervision of staff.
• Other duties thatare pertinent to the department or unit’s success also may be assigned.

Qualifications

Minimum Requirements

• High school diploma or equivalent.
• At least two (2) years of formal college training related to the business field (candidates without any college must have two (2) additional years of related managerial experience)
• At least seven (7) years of related service based, hospitality, food service, housekeeping, hotel or remote camp management experience that includes at least two (2) years of significant overall supervisory responsibilities for a distinct business operation/enterprise.
• Reliable and dependable attendance in a remote setting.
• Must pass all pre-employment contract requirements which may include but are not limited to: criminal background check, hair follicle drug test, physical and fit for duty assessment and hearing test. Applicants not located near a testing facility are responsible for paying for travel to the nearest testing facility.
• Must be able to live in dormitory style settings and meet cleanliness requirements of the remote camp.
• Must meet and adhere to all safety guidelines and regulations set forth by the company and client.
• Contract requires employees to read, write, speak and understand English.
• Must be able to perform each of the essential duties listed above with a professional degree of competency.
• Requires a valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy
• Proven success at managing multiple tasks, projects and subordinates.
• Proficiency in planning and organization.
• Demonstrated understanding of profit attainment and profit growth.
• Strong ability to lead, build diverse teams and oversee training.
• Personal maturity and poise; the ability to remain composed under pressure, to make sound decisions, and to manage diversity.
• Personal drive and energy — a liking of challenges and opportunities to innovate.
• Computer literacy including competence in Microsoft applications and web-based applications.
• Working knowledge of general accounting principles and current NMS accounting policies.
• Strong communication skills, in both written and verbal forms.

Working Conditions and Physical Requirements

Weather: Indoors/Outdoors – Frequently exposed to arctic conditions.

Noise level: The noise level in the work environment is moderate to loud.

Description of environment: Remote camp setting.

Physical requirements: Fit For Duty test

• Lift: Lift 25 lbs. from floor to knuckle x 2
• Lift: Lift 25 lbs. from floor to waist x 2
• Carry: Carry 25 lbs. with two hands for a minimum distance of 50 feet x 2
• Kneel: Kneel on one knee and stand. Return to kneel on opposite knee. Repeat alternate kneeling sequence x 5 for each knee, self-paced but continuous.
• Squat Test: Functionally squat x 5, self-paced but continuous.
• Stairs: Climb up and down 12 steps x 4 for a total of 48 steps using one hand to grasp a railing for safety, self-paced.
• Stairs & Carry: Climb up and down 12 steps x 2 for a total of 24 steps while carrying 25 lbs. in one hand and using the other hand to grasp a railing for safety, self-paced.
• Allow a 30 second rest period after climbing up and down 12 steps while carrying.
• All tests must be performed within a safe target heart rate determined by the contract requirements.

Competencies

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.

Required Language

Equal Opportunity Employer/Shareholder Preference

NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law.

It is NMS policy to conduct background checks, drug testing and a physical assessment, as applicable, once an offer has been accepted, in accordance with company and/or contract requirements.

Accommodation Request

If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance.

To request an accommodation by telephone, contact us at: 1-800-478-2000

To request an accommodation by email, contact us at recruiting@nana.com

Organization: Camp Services

Job: Food Preparation & Service

Primary Location: US-AK-North Slope/Prudhoe Bay

Shift: Rotating

NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.