Intake Specialist M-F 7am-4pm

INTAKE SPECIALIST 1

General Description: The Intake Specialist provides crisis line and shelter coverage, as well as conducting intakes with resident and non-resident clients and assisting with provision of services to these clients. M-F, 7am-4pm, with other shifts as required, on-call rotation, occasional weekends and holidays.

Classification: Non-exempt

Essential Job Functions:

• Receive crisis calls and provide immediate crisis intervention for all victims of domestic violence, dating violence and sexual assault, including performing Lethality Assessment Protocols.
• Complete intake and exit interviews and complete all required documentation on residents and non-residents clients.
• Assist residents in settling into shelter, room and providing a tour.
• Assist clients with immediate needs and refer them to appropriate resource, or utilize Noah resources.
• Control access to the facility by residents, non-residents and visitors, oversee the security system and follow all security procedures.
• Complete documentation, data/statistical entry and any other required paperwork on a timely basis to include maintaining client and administrative files.
• Ensure residents are following shelter guidelines and responsibilities. Chores, quiet hours, etc.
• Attend staff meetings and trainings as scheduled.
• Additional duties may be assigned as necessary, including but not limited to; clerical duties, assisting with shelter program activities, conferences, fundraisers and training.

Screenable Job Requirements:

• Graduation from an accredited four-year college or university with a major course of study in social work or a related course of study preferred. Full-time employment in a family violence shelter or similar social service agency in combination with formal education may be substituted for preferred degree with approval of the Executive Director.
• Willingness to perform tasks outside the job description.
• Has knowledge of first aid and CPR procedures or is willing to be trained on those skills.
• Possesses knowledge and proficiency in general office procedures.
• Is willing to work in stressful conditions while maintaining a positive attitude.
• Knowledge of dynamics of domestic violence and sexual assault.
• Maintain professional and ethical boundaries with all clients.
• Works well with minimal supervision.

Supervision: The Intake Specialist will be supervised by the Advocacy Director.

Selection Procedure: Applicants for this position will be screened and interviewed in accordance with the Job Posting and Hiring Procedures.

Job Type: Full-time

Pay: $14.88 - $15.38 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call

Education:

• High school or equivalent (Required)

Experience:

• Crisis intervention/similar: 1 year (Preferred)

Work Location: In person

Salary : $15 - $15