What are the responsibilities and job description for the Customer Service Representative position at Noble Plastics?
I. Job Description:
Noble Plastics is looking for a full-time Inside Sales Representative with previous sales experience to join our sales team. We are looking for a candidate with strong organizational and communication skills who enjoys interacting with customers and collaborating with the sales team on activities that contribute to meeting company sales goals.
II. Required Skills:
Proven sales experience.
Charismatic and outgoing.
Good time management.
Critical thinking and problem-solving ability.
Excellent interpersonal skills, strong verbal and written communication skills.
Proficient in Microsoft Office business applications, as well as advanced computer skills.
Ability to manage multiple projects and tasks simultaneously.
Prioritize and organize work to meet agreed upon deadlines.
Possess good judgment and attention to detail.
Energetic and positive attitude.
III. Essential Functions:
Customer Relationship Management
Develop meaningful relationships with customers to encourage trust and loyalty.
Manage existing customers relationships.
Regularly assess customer satisfaction to maximize business retention and development.
Identify customer needs as they arise.
Manage customer complaints, issues, and support tickets.
Communicate scheduling and production updates with customers.
Manage the transition of projects (from the sales team) to the service delivery team once purchase orders are received.
Deals Management
Collaborate with Account Executive to advance leads through the sales process.
Effectively track sales activities using CRM.
Collaborate with Technical Sales Rep to create quotes for customers.
Identify opportunities with existing customers.
Professional Development
Continually strive to improve professional skills.
Collaborate with management to identify a meaningful professional development track, and work toward achieving those goals.
You should be proficient in:
- Customer Service
