FOH Manager

Position Summary

The Front of House (FOH) Manager is responsible for overseeing all FOH operations, ensuring a seamless and exceptional guest experience while maintaining high service standards. This position focuses on leading and developing the FOH team, optimizing service flow, and collaborating with the kitchen to create a unified team environment. The FOH Manager also plays a critical role in maintaining compliance with health, safety, and labor regulations while promoting the culture and values of Noble Food & Pursuits.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following and may change or be adjusted at any time:

·       Oversee daily FOH operations, ensuring smooth service and efficient table turnover.

·       Train, mentor, and develop FOH staff to uphold the highest service standards.

·       Monitor staff performance and provide ongoing coaching and feedback to ensure a consistent guest experience.

·       Manage daily scheduling to ensure optimal staffing levels during shifts.

·       Work closely with the kitchen team to ensure seamless communication regarding guest orders, special requests, and service timing.

·       Address guest inquiries, complaints, and special requests with professionalism and poise, resolving issues promptly.

·       Conduct pre-shift meetings to review menu updates, daily specials, and service objectives with the FOH team.

·       Monitor compliance with all health and safety regulations, including alcohol service and allergy protocols.

·       Handle opening and closing procedures, including cash management and daily reporting.

·       Ensure cleanliness and organization of all FOH areas, including service stations, host stands, and dining areas.

·       Collaborate with the General Manager and other leaders on promotional initiatives, events, and seasonal service strategies.

Additional Skills and Responsibilities

·       Minimum of 3 years’ experience in FOH management within a high-volume restaurant environment.

·       Comprehensive knowledge of food, beverage, and service industry trends.

·       Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.

·       Excellent problem-solving and conflict resolution abilities.

·       Strong organizational skills with an ability to prioritize and multitask in a fast-paced setting.

·       Proficiency with POS systems and scheduling software.

·       Availability to work flexible hours, including evenings, weekends, and holidays.

Physical Demands and Work Environment

·       Flexibility with job demands and open-minded when being asked to complete tasks

·       May be required to lift, carry, push, or pull heavy objects up to 50 lbs

·       Kneel, bend, or stoop, ascend or descend stairs; be on feet for extended periods of time

·       Occasionally crouch and climb.

·       Working in an environment that may be exposed to hazardous equipment and situations and conditions that produce cuts or minor burns

·       Exposed to hot and cold temperatures, such as when working near ovens or retrieving food from freezers

• Ability to be exposed to common allergens and unique ingredients

EEO Statement

Noble Food & Pursuits is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.