What are the responsibilities and job description for the Senior Account Manager in Digital Marketing Agency position at Noble Studios?

Noble Studios is a purpose-driven, industry-leading agency that has been repeatedly recognized for both our culture and our work in the creative digital performance marketing space. We are so committed to growing the skill set of our team that if you join us, you will be working with (and learning from) some of the smartest, most creative "mother funners" around. And you'll get to work on some of the most innovative projects for the coolest client list! Noble Studios is headquartered in Reno, Nevada, with an office in Las Vegas - we are a hybrid workplace and offer uniquely generous benefits and time off packages.

We are seeking an experienced Account Manager (which we call our Senior Client Success Manager ) who is excited to use their leadership, strategic thinking and critical problem solving skills to make meaningful connections with both our clients and our internal cross-functional teams of digital marketing experts, as well as drive outcomes and performance aligned with our clients' objectives

Noble's Client Success Managers lead cross-functional teams of talented individuals dedicated to positively impacting their clients' businesses. Client Success Managers aren't just account managersthey are team leaders, advocates for the client as well as the company, and thought leaders in the industry. They make meaningful connections while working closely with the leadership team and having accountability for the effectiveness of their team's engagements. CSMs facilitate the efforts and impact of their internal team, and ensure projects and services meet or exceed client expectations. In addition, they provide strategy and direction that creates conditions where people can do their best work through open problem-solving, empowerment and inspiration.

Primary Responsibilities

Manage multiple clients to annual account plans, revenue growth opportunities and develop strategies to achieve targets
Facilitate thoughtful and detailed scopes of work (informed by talented subject matter experts on our team) for current client projects and proposals that align to client goals
Maintain client relationships and facilitate delivery of information, reports, recommendations and briefings to ensure clients are connected to their Noble team and results are being achieved
Proactively identify opportunities to recommend solutions to existing clients so their businesses / organizations continue to thrive
Define the KPIs and objectives for client projects and services
Ensure clarity and alignment of the team with client goals so deliverables meet or exceed expectations
Ensure accurate and timely scoping, estimation, scheduling, and coordination efforts for projects and service delivery
Effectively communicate project expectations and milestones to team members and clients in a timely and clear fashion to enable them to do their best work
Manage client engagements (projects and ongoing services) effectively to ensure client satisfaction along with balanced ROI of efforts to impact
Provide thought leadership on services, products, marketing best practices and client industry priorities. Leverage the Noble's subject matter experts for the benefit of our clients

Requirements

A four-year college degree or equivalent education and experience in a related discipline

6 years of experience in account management within the marketing / technology / web industry including all aspects of process development and execution

Demonstrated success with client relationship management or customer service showing ability to build strong and lasting business relationships

Problem solving, critical thinking and troubleshooting skills to facilitate outcomes

Comfort and experience with recommending solutions and making a business case for investments even when there's a level of ambiguity in the requirements

Accurate verbal and written communication skills to inspire confidence

Ability to set expectations, be clear and concise in communication and to ensure understanding and agreement

Solid working knowledge of current digital technologies and ability to learn, understand, and know how and when to apply new / emerging technologies

Ability to gain consensus and build enthusiasm for Noble's / your ideas and solutions

Ability to be an assertive, inspiring forward-thinking problem solver who enjoys motivating a team to deliver great work

Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other team members and varying personalities

Demonstrated ability to work in alignment with Noble's company values and standards

Knowledge and experience with the concepts behind our technology offerings, including website design and development and performance marketing

A Wild Bear attitude (aka, a hunger to innovate and be a part of best-in-industry, award-winning work)

Super collaborative and humble person who thrives in a "Weeeee!" culture-because we're better together

Ability to provide one's own fully insured transportation for driving to the office, customer locations and events, possibly including some out of market travel

Desired Skills & Experience

Proven success on a team implementing digital marketing solutions in an agency or as a client.

Knowledge of selling methods that result in strong relationships and client business growth.

Digital Marketing agency experience.

Familiarity with Noble's geographical markets and target verticals (travel and tourism, B2B and ecommerce).

Demonstrated curiosity exploring and integrating artificial intelligence (AI) tools into your work, leveraging its potential to enhance creativity, efficiency, and problem-solving.

What's in It for You

The chance to work on some of the most innovative clients in the world (Travel Nevada, Visit Lake Tahoe, Yodlee and others) at an award-winning, industry-leading creative digital performance agency.

Dream big while staying local. Nevada clients, especially those in the travel and tourism industry, get the same creative expertise and innovation (because we love our home turf).

An exceptional benefits package, plus a workplace emphasis on ongoing learning and growth : guest speakers and workshops, in-depth roundtable discussions, and of course, the opportunity to learn from some of the smartest and coolest coworkers around.

A see-it-to-believe-it time-off policy : two companywide paid weeks off every year (one week in July and another in December) when Noble closes its offices, plus 10 days of personal PTO, 5 days of sick & safe time, and all paid company-observed holidays.

If You're Chosen

You must pass Noble's background, DMV and reference checks, as well as provide documentation of your legal right to work in the U.S.

You must be able to work full-time, primarily during Noble's core business hours of 8 : 30 a.m. to 5 : 30 p.m. Pacific Time, Monday through Friday, as well as occasionally be available after hours if urgent situations arise.

You must qualify as someone who drives on behalf of Noble Studios, which requires a valid Nevada Driver's License, 2 years of driving experience, a clean driving record, and at least $100,000 / $30,000 bodily injury and $100,000 property damage auto insurance coverage.

About Noble Studios

Noble Studios is a Nevada-grown creative digital performance marketing agency with offices in Reno, Las Vegas and Bristol, U.K., specializing in brand strategy, digital marketing strategies, web development, SEO, paid digital media, creative and content development and social media. Since 2003, the company has completed work for international brands such as Google, Disney, Travel Nevada, Tahiti Tourisme, Yosemite Mariposa County, Autodesk, Adobe, Genome Medical, Medcor and more. Noble has been honored to be recognized as one of Ad Age's "Best Places to Work 2024" and by Inc. as a "Best in Business - Advertising." Noble Studios is an approved Google Partner and HubSpot Solutions Partner.

Salary : $100,000

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