What are the responsibilities and job description for the Desktop Support Technician position at Noblesoft Technologies Inc.?
Title – IT Support
Duration – Contract
Location - Hamilton, MT
- Job description:- Experienced in Desktop Laptop, troubleshooting
- Experienced in installation, configuration and OS troubleshooting
- Experienced in Asset Management Should have experience in application support Knowledge on iPhone configuration
- Should have exposure to basic network troubleshooting Exposure and understanding of ticketing tool
- Understanding of ticketing process incident/service requests
- Understanding of SLA and meeting targets
- Understanding of Service desk process of logging tickets and allocation
- Understanding of Asset/inventory record process, System & Peripherals movements etc
- Understanding to coordinate with vendors/principles Understanding of client management, user response (email/verbal)
- Managing SLAs for its respective sites. Hands-on experience on ticketing application. Knowledge of Hardware asset management.
- Working on incidents and requests, troubleshooting hardware and software issue.
- Experience to Installation and configure operating systems, applications and software/driver updates.
- Experience on remote assistance in PC set up, upgrades, troubleshooting.
- Hands-on experience on Microsoft excel. Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites. Keeping required documents handy and updated.
- Escorting third party engineers at site. Smart hand request/Hands and feet support for network/printer/firewall activities etc. Packing and unboxing laptops. Quality Assurance Testing of laptops Move equipment between Hub/tech Hub, Goods in and Loading Bay Disposing equipment Liaising with site facilities for maintenance of the Hub/tech Hub area Monthly/weekly Inventory audit Placing Hardware/accessories orders and managing Threshold stock Handling Customer service support Deskside Support calls Receiving equipment from clients and updating stockroom. Managing stockroom. Should have worked in Manufacturing & Production line support from IT Perspective Soft Skills Excellent communication and conversation
Job Type: Contract
Pay: $20.00 - $21.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- On call
Ability to Commute:
- Hamilton, MT 59840 (Required)
Ability to Relocate:
- Hamilton, MT 59840: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $21
