What are the responsibilities and job description for the Desktop Support Technician position at Pyramid Consulting, Inc?
Job ID: 25-56253
Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.
- Keeping required documents handy and updated.
- Escorting third party engineers at site.
- Smart hand request/Hands and feet support for network/printer/firewall activities etc.
- Packing and unboxing laptops.
- Quality Assurance Testing of laptops
- Move equipment between Hub/tech Hub, Goods in and Loading Bay
- Disposing equipment
- Liaising with site facilities for maintenance of the Hub/tech Hub area
- Monthly/weekly Inventory audit
- Placing Hardware/accessories orders and managing Threshold stock
- Handling Customer service support
- Deskside Support calls
- Receiving equipment from clients and updating stockroom.
- Managing stockroom.
- Should have worked in Manufacturing & Production line support from IT Perspective
Key Requirements and Technology Experience:
- Key skills; Troubleshooting, Windows/Mac
- Experienced in Desktop Laptop, troubleshooting
- Experienced in installation, configuration and OS troubleshooting
- Experienced in Asset Management Should have experience in application support
- Knowledge on iPhone configuration
- Should have exposure to basic network troubleshooting
- Exposure and understanding of ticketing tool
- Understanding of ticketing process incident/service requests
- Understanding of SLA and meeting targets
- Understanding of Service desk process of logging tickets and allocation
- Understanding of Asset/inventory record process, System & Peripherals movements etc
- Understanding to coordinate with vendors/principles
- Understanding of client management, user response (email/verbal)
- Managing SLAs for its respective sites.
- Hands-on experience on ticketing application.
- Knowledge of Hardware asset management.
- Working on incidents and requests, troubleshooting hardware and software issue.
- Experience to Installation and configure operating systems, applications and software/driver updates.
- Experience on remote assistance in PC set up, upgrades, troubleshooting.
- Hands-on experience on Microsoft excel.
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Salary : $20 - $22
