IT Technician - Desktop Support

About Us

Sharbert Enterprises is a fast-paced, multi-location company operating across office, warehouse, retail, and restaurant environments. We’re a dynamic and growing organization that thrives on innovation, collaboration, and adaptability. With a strong commitment to excellence and servant leadership, we recognize the essential role technology plays in keeping our operations running smoothly and our teams connected.

Who We’re Looking For

We’re seeking an energetic and driven IT Desktop Support Specialist to join our team and be the go-to expert for all things tech. In this critical role, you’ll ensure a seamless IT experience for our staff by supporting everything from desktop and laptop troubleshooting to network connectivity and software support, while also serving as a key liaison to our IT managed services provider.

You’ll be the first point of contact for technology-related issues across our diverse environments, so a proactive, solutions-oriented mindset is essential. The ideal candidate is someone who thrives on staying busy, digs into problems before they escalate, and takes pride in delivering outstanding service with a helpful, approachable attitude.

If you're passionate about tech, love variety in your workday, and want to be part of a company that values your technical expertise and ability to build strong internal relationships, we’d love to meet you.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and peripherals across office, retail, and restaurant locations.
• Install, configure, and maintain operating systems and applications across Windows environments.
• Troubleshoot break/fix issues related to Windows devices, printers, POS systems, and other peripherals.
• Act as the first point of contact for network issues (LAN/WAN, Wi-Fi, VPN).
• Liaison to our managed service provider to ensure connectivity and functionality inside of our secured network
• Maintain accurate records of work performed and resolutions using Microsoft Office tools.
• Track and manage the full lifecycle of IT assets, including warranty, refresh, and end-of-life data.
• Provide remote support for employees working from home or in the field.
• Build and maintain IT reporting tools using Microsoft Power BI.
• Collaborate with our managed services provider to triage and ensure resolution of IT tickets.
• Work closely with outside IT teams to understand local infrastructure and identify improvements.
• Take ownership of assigned tasks with urgency and commitment to resolution.
• Stay current with emerging technology trends and provide recommendations for process improvements and innovative solutions.

Qualifications:

• 2 years of experience in IT desktop support or a related field.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business software.
• Experience with hardware troubleshooting (desktops, laptops, printers, peripherals).
• Understanding of network protocols and infrastructure (DNS, DHCP, TCP/IP, LAN/WAN, Wi-Fi).
• Familiarity with remote support tools and techniques.
• Experience with Power BI or other data visualization tools is a plus.
• Comfortable working independently and collaboratively across departments and vendor teams.
• Strong communication and organizational skills.

What We’re Looking For:

• A self-starter who seeks out ways to improve systems and support.
• Someone who thrives in a fast-paced environment and enjoys solving problems.
• A tech-savvy professional who’s eager to stay up to date with the latest tools and best practices.