What are the responsibilities and job description for the IT Infrastructure Specialist position at Noblesoft Technologies?
Noblesoft Technologies is seeking an experienced IT Infrastructure Specialist to join our team.
About the Role:
We are looking for a highly skilled individual who can provide technical support and maintenance services for our clients' computer hardware, networks, and equipment. The successful candidate will have a strong background in troubleshooting and resolving complex IT issues, as well as experience with various operating systems, software applications, and network devices.
Key Responsibilities:
- Troubleshoot and resolve end-user IT issues in PCs, mobile phones, printers, and other IT devices.
- Provide installation, de-installation, and configuration services for various equipment and software.
- Coordinate internal and external functions to achieve high-quality execution of IMACs (Installations, Moves, Adds, Changes, Disposal) requirements.
- Recate and document processes to enable IMAC execution for each software and/or equipment component.
- Obtain customer approval for processes and documentation.
Required Skills and Qualifications:
- Strong technical knowledge of computer hardware, networks, and software applications.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Effective communication and customer service skills.
- Possess ITIL (Preferred), CCNA (Preferred), or equivalent certifications.
Benefits:
- Ongoing training and development opportunities.
- A competitive salary package.
- A dynamic and supportive work environment.
