What are the responsibilities and job description for the Windows Server Administrator position at Noblesoft Technologies?
Job Title : Windows Server Administration
Job Location : Houston, Texas (USA)
Job Description :
MS Windows Server Administration
1.) To provide support for on call escalations and doing root cause analysis of given issue
2.) To independently resolve tickets within agreed SLA of ticket volume and time
3.) To adhere to quality standards, regulatory requirements and company policies
4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
