What are the responsibilities and job description for the Engineering Technician IV ( Audio Visual) position at Noetic Strategies Inc.?

Job Description

Job Title : Engineering Technician IV

Location : Glenn Research Center

Clearance : Able to obtain Public Trust

SUMMARY : Noetic is looking for an Engineering Technician IV to join the team. This is an exciting opportunity to leverage your experience supporting the AEGIS contract with NASA Audio-Visual (AV) Collaboration Solutions Equipment and Conference Room end-user support, and the NASA IT Infrastructure.

The Engineering Technician IV performs nonroutine assignments of substantial variety and complexity, using operational precedents that are not fully applicable, such assignments that are typically parts of broader assignments, are screened to eliminate unusual design problems. This incumbent may plan such assignments. This technician receives technical advice from supervisor or engineer. Work is reviewed for technical adequacy (or conformity with instructions).

This position may be assisted by lower level technicians and have frequent contact with professionals and others within the establishment, and performs one or a combination of such typical duties as :

Developing or reviewing designs by extracting and analyzing a variety of engineering data, applying conventional engineering practices to develop, prepare, or recommend schematics, designs, specifications, electrical drawings and parts lists. (Examples of designs include : detailed circuit diagrams; hardware fittings or test equipment involving a variety of mechanisms; conventional piping systems; and building site layouts).
Conducting tests or experiments requiring selection and adaptation or modification of a wide variety of critical test equipment and test procedures, preparing and operating equipment, recording data, measuring and recording problems of significant complexity that sometimes require resolution at a higher level, and analyzes data and prepares test reports.

QUALIFICATIONS :

AS or BS degree in Information Technology, Computer Science or related field or 5 years of experience in lieu of degree.

5 or more years of relevant experience

3 years of cable plant experience working with fiber optic, copper, and category cabling.

3 years of audio-visual equipment troubleshooting and issue resolution and repair

3 years of experience troubleshooting complex routing and switching issues.

3 years of experience configuring switches, routers, network appliances, WAN acceleration devices.

REQUIREMENTS :

Intermediate to advanced troubleshooting skills with audio visual conference equipment.

Strong communication and customer service skills.

Ability to work in a team environment to resolve technical issues in a dynamic environment.

Strong communication and interpersonal skills to work with clients and team members effectively.

Ability to interpret network drawings and specifications.

Ability to identify different colors and telecom color codes.

Lifting of heavy objects of up to 50 pounds

PRIMARY DUTIES, RESPONSIBILITIES & ESSENTIAL JOB FUNCTIONS :

This position will be dedicated to on-demand support for the International Space Station (ISS) Program owned conference rooms as defined in the Task Order. This position will involve rapid response to conference room issues including meeting support in a fast-moving and highly visible environment.

Installing, supporting, and / or maintaining IT equipment and audio-visual conference room equipment for both legacy and new installations. Evaluating and recommending necessary product maintenance activities and upgrades.

Performing technical analyses of conference room software, hardware and transmission equipment using various diagnostic tools in support of efficient operations.

Monitoring data traffic and controls network resource performance to ensure high-quality transmission.

Demonstrating a high level of customer service, professionalism, and end-user support to a large VIP customer.

Performing testing and dry runs as needed to ensure repairs, newly installed hardware, and any configuration changes are working properly and have not caused regression to conference room operability.

Perform preventative maintenance inspections and ongoing patching of conference room equipment.

Support root cause analysis activities of conference room incidents.

Identifying, diagnosing, and resolving technical problems related to network failure / integrity and usage of PC hardware and software including conference room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices.

Utilizing existing knowledge while building additional knowledge of the company, client, and processes.

Resolving work orders for Network, VOIP, and conference room equipment.

Resolving incidents according to service level agreements for IT and AV equipment.

Solving a range of straightforward problems and providing ad-hoc conference room equipment training to end-user customers and room operators.

Analyzing possible solutions using standard procedures.

Completing work with a moderate level of guidance and direction.

Solving standard problems by analyzing possible solutions using experience, judgement, and precedents.

Working within guidelines and policies.

Explaining information to others in straightforward situations.

Ensure equipment and services provide a consistent end-user experience. Solving standard problems by analyzing possible solutions using experience, judgement, and precedents

Noetic Strategies Inc. offers a competitive salary, an extensive benefits package and a work environment that encourages excellence. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Noetic Strategies Inc. is an equal opportunity and affirmative action employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, or national origin, disability or protected veteran status.

Noetic Strategies Inc. endeavors to make www.noeticstrategies.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact noeticstrategies.com for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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Engineering Technician IV ( Audio Visual)

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