The Customer Technical PM (TPM) is responsible to support delivery team services for testing, implementation, and deployment of Core products in TMO network (ensures customer projects / programs are delivered within agreed scope, budget, schedule, and quality). The program contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. The TPM will serve as a key program technical leader and support the delivery team by :

• Performing significant end to end project planning and risk/opportunity management

• Ensuring that project delivery team has comprehensive understanding of technical deliverables

• Identifying gaps in delivery team knowledge base or in solution definition and driving to close those gaps

• Driving resolution of technical and logistical issues

• Ensuring that technical aspects of contract are fulfilled

• Managing stakeholder relationships (both internal & external)

  
  

What you will learn and contribute to

• Technical Project Manager (TPM) is responsible to support delivery team services for testing, implementation, and deployment of NPC/PCRF (Policy Control) function in TMO network. Including but not limited to:

  • Perform advance planning for new projects/technologies as starting point for project team and assigned project manager.

  • Working with other project PMs to align overall team efforts and predict & remove roadblocks to achieve project goals.

  • Guide project engineers (both internal and external) on tasks to achieve project goals. Support of Maintenance Window activities as needed.

  • Monitors, reports and optimizes services delivery in alignment with relevant processes and tools. Identifies skill/knowledge gaps withing team.

  • Provide support for activities that interact with external elements (PLF, PGW, LDAP, SMF).

  • Working with project manager to monitor project execution performance and product operational KPIs.

  • Serve as critical reviewer/contributor for Solutions/Requirements/Networking Design/MOP/ATP documentation

  • Be a customer advocate and work with the development team to design and implement the features and functionality required by the customer

  • Primary owner for the documentation of the system specifications and configuration for customer labs and production sites.

• Ensures proper communication to relevant stakeholders (both internal and external/customer) at all levels from engineer to executive level as required (including but not limited to):

  • Responding to technical requests, reporting on emergency cases, outages, and project delivery issues. Driving the root cause analysis process.

  • Preparation and communication of project plans for customer presentation. Often this will be a joint effort with assigned project PM.

  • Interfaces with key stakeholders at business area leadership. providing sufficient operational visibility to stakeholders (EG Project Management, PMO, customer).

  • Provide inputs to solutions description & other technical documentation and be a primary point of contact to the pre-sales team on feature estimation and sizing

• Offers recommendations and assists in streamlining processes and tools for efficiency in delivery operations.

  • Analyzes, develops and implements concepts and solutions as a subject matter expert.

  • Responsible for analysis, design & development of policies, plans, programs

  • Scripting tools to improve delivery process

• Follows Nokia project management methodology and applicable Business Group guidelines and processes.

  
  

Your skills and experience

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere

• Gender-Equality Index by Bloomberg

• Workplace Pride Global Benchmark

• LGBT equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.