What are the responsibilities and job description for the Customer Service- Order Management Specialist position at Nokian Tyres?
Job Description
Job Description
Join the Nokian Team and begin to enjoy the Perks such as Benefits Day ONE!
Reporting directly to the Regional Customer Service Supervisor, and indirectly to the Regional Sales Director.
This role works closely with local / global planning, finance and logistics teams, to ensure order fulfillment and product availability and invoicing matters.
Candidate needs to be efficient in organizational and communication skills, must be able to prioritize duties throughout the day, time management, planification and must be proactive.
Experience in industrial manufacturing a plus.
Responsibilities
- Receives incoming customer orders by EDI, email and Salesforce; enters accurately and timely to Oracle ERP system.
- Responds to customer inquiries regarding order status and changes in a timely manner.
- Provides customers open order and product availability reports on a scheduled basis; aligns open orders with customer expectations on delivery dates.
- Prioritizes orders based on sales / customer vs. available product.
- Acts as primary point of contact for customer inquiries relating to product recommendations and order / shipment timing.
- Works closely with Logistics team to ensure highest on time delivery performance with customers.
- Utilizing ATP reporting, provides customer specific product availability based on point of origin.
- Point of contact with local supply and planning to ensure correct product fulfillment based on customer request.
- Supports Field Sales Team with reports, pricing and shipment details.
- Upholds Nokian mission and values and demonstrates supporting behaviors in day-to-day actions.
- Other duties as assigned.
Requirements
Benefits :
Nokian Tyres is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
