Enterprise Account Manager

The Enterprise Account Manager will be responsible for overseeing and managing the transportation needs and services for large-scale clients. The ideal candidate will serve as the primary point of contact, ensuring high-quality service delivery, maintaining strong relationships, and optimizing logistics operations. This role requires exceptional communication skills, strategic problem-solving, and a deep understanding of the transportation and supply chain industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the main point of contact for Enterprise clients, ensuring strong relationships and understanding of their transportation needs and goals
• Actively engage with key stakeholders, maintaining regular communication to discuss service performance, upcoming needs, and potential improvements
• Manage account’s RFP/bid packets with applicable internal leaders and departments
• Monitor and manage customer’s credit to limit credit-related problems
• Collaborate with internal teams (e.g., operations, customer service, supply chain) to ensure that the client’s transportation needs are met and that all logistics operations run smoothly.
• Drive contractual volume and add strategic spot volume
• Act as the primary point of escalation for any issues related to transportation, quickly addressing and resolving any client concerns or operational challenges
• Proactively identify potential disruptions and take steps to prevent delays or service failures
• Provide direction and delegate tasks to Account Coordinators
• Work proactively with customer to provide the most cost-effective solutions with the highest quality of service
• Create and maintain account-specific SOP docs to be shared with OS
• Act as an escalation point for customers operational leaders
• Track key performance indicators (KPIs) such as on-time delivery, cost efficiency, and client satisfaction
• Provide regular performance reports to clients, identifying trends, areas for improvement, and strategies for optimization.
• Work alongside Operations Manager and Account Coordinators on plan execution
• Involvement in finding billing/credit/AR resolutions

JOB REQUIREMENTS

• Bachelor’s degree preferred
• Minimum 1-2 years experience in Transportation or logistics required
• Account Management experience required
• Enterprise Account Management experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to multitask and prioritize tasks at hand
• Ability to oversee the successful implementation and delivery of services to enterprise clients
• Ability to read, analyze, and interpret common industry documents and reports
• Proactively addressing client concerns, driving product adoption, and fostering strong customer relationships
• Excellent interpersonal, verbal, and written communication skills; ability to communicate with various levels of leadership
• Ability to streamline processes, identify areas for improvement, and work efficiently to maximize results in a fast-paced environment
• Ability to effectively communicate and mediate with all levels of management within the company
• Ability to calculate figures and use basic arithmetic
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Proactively stays up to date on market trends and acts as a subject matter expert for transportation and logistics
• To perform this job successfully, an individual should have knowledge of Microsoft Office and related computer programs

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.