Account Manager (Michigan)

We are seeking a Account Manager (West Michigan: Grand Rapids, Holland, Muskegon, Grand Haven, Kalamazoo, South Haven, Battle Creek, and Manistee) to drive client relationships, expand business opportunities, and ensure seamless service delivery within a specific market. You will play a key role in growing partnerships, particularly with Third-Party Administrators (TPAs), employer groups, brokers and consultants while identifying new revenue opportunities through additional product offerings. You will serve as the primary post-implementation contact, ensuring client satisfaction, retention, and expansion.

How You Will Make An Impact

• Build and maintain strong relationships with TPAs, employer groups, brokers, and consultants to expand client adoption of Nomi products
• Act as the primary post-go-live contact for assigned TPAs, employer groups, brokers, and consultants ensuring clear communication and proactive issue resolution
• Conduct quarterly on-site meetings with TPAs, employer groups, brokers, and consultants to deepen relationships and identify growth opportunities
• Organize monthly check-ins to assess what’s working, areas for improvement, and existing challenges where Nomi can add value
• Provide on-site support for employer open enrollment (OE) events and other benefit engagements
• Develop and execute strategies to upsell and cross-sell Nomi’s full suite of services, including Network, Analytics, PBM, and Payments
• Analyze network gaps and opportunities to optimize service offerings in key client locations
• Work closely with the banking and finance teams to ensure smooth payment processing and fund exchanges
• Partner with sales, implementation, and marketing teams to enhance customer experience and streamline account management
• Organize industry events (e.g., roundtable discussions, networking events) to foster collaboration between TPAs, employers, brokers, and consultants and other key stakeholders
• Maintain relationships with existing Cost Containment Network (CCN) groups, working toward increased utilization and potential conversions to Full Replacement Network
• Travel 35% of the time to visit clients, attend industry events, and strengthen partnerships
  
  
  

What We Are Looking For

• 2-5 years of experience in account management, preferably within health benefits, healthcare fintech, or TPAs
• Deep expertise in Nomi’s product suite, including Analytics, Network, PBM, Payments, and Financial Services
• Strong understanding of the TPA ecosystem and healthcare industry dynamics
• Proven track record of client retention, expansion, and upselling
• Exceptional communication, presentation, and negotiation skills
• Ability to work both strategically and hands-on in a fast-paced environment