What are the responsibilities and job description for the Provider Support Specialist position at Nomi Health?
We are seeking a Provider Support Specialist to join our team. You will be responsible for Tier 2 provider support for payment
and provider portal inquiries via outbound/inbound phone calls and e-mails to support activities across all Nomi financial products and services. You will also be responsible for reviewing and understanding the data used for all support activities.
\n- Assist providers in navigating through the portal to complete enrollment
- Answer questions regarding the Nomi payment enrollment process
- Track all call activity via Nomi service tools
- Open support tickets as needed via the Nomi platform
- Create and track data via Excel workbooks as needed
- Support and facilitate training webinars as needed
- Encourage engagement and adoption of Nomi payment methods and services as required based on client contractual standards and business needs (i.e., EFT enrollment, Virtual Card)
- Communicate with providers via e-mail and phone calls to support enrollment activities
- Inform providers of the payer relationship with Nomi
- Explain the benefit and value of utilizing the Nomi Health provider platform for applicable services, including Core payments, Member Payments, and Patient Financial Engagement Services
- Bachelor’s degree or equivalent work experience
- 2-5 years of related call center/customer service experience
- Strong financial services or healthcare services (insurance) experience is preferred
- Excellent interpersonal communication skills, both verbal and written
- Active listening skills and attention to detail
- Ability to ask probing questions and diffuse tense situations
- Ability to navigate various computer systems•Problem-solving skills
- Adaptability and accountability
- Exceptional customer service skills and professional phone voice
- Ability to multitask, set priorities, and manage time effectively
- Proficiency with computers, especially CRM and JIRA applications
- Motivated, energetic, and driven work ethic
- Proficient in all Microsoft Office programs including, but not limited to, MS Word, MS
- Excel, MS Outlook, and PowerPoint
- Exceptional relationship-building skills
- Ability to train and present material
