What are the responsibilities and job description for the P/T Slot Attendant position at Nooksack Northwood Casino?
I. PURPOSE OF POSITION
Provides exceptional customer service to slot players in an assigned area while complying with established policies, procedures, laws, and regulations.
II. REPORTING RELATIONSHIPS
A. Reports Directly to: Slot Shift Supervisor
B. Supervises Directly: N/A
III. DUTIES AND RESPONSIBILITES
A. Initiates, verifies, and witnesses jackpot payouts for specified levels.
B. Assists guests in completion of W-2G tax forms when pays exceed amounts designated by the IRS.
C. Monitors, corrects and answers calls for minor machine malfunctions in assigned area, e.g., paper jams, bill accept or wins, and printer paper changes.
D. Circulates through assigned area and monitors guests and machines in order to detect problems. Investigates player complaints, machine malfunctions, or irregularities. Refers such matters to the supervisor on duty.
E. Provides exceptional customer service by using appropriate demeanor, i.e., respect, patience, and attentiveness.
F. Complies with established policies and procedures in addition to tribal, state, federal, and NIGC laws and regulations.
G. Helps maintain cleanliness of gaming floor in assigned area.
H. Because of the Casinos commitment to our guests and customer service, each employee may be expected to perform a wide range of duties from time to time. Such duties may or may not be related to their regular responsibilities.
IV. QUALIFICATIONS
A. Required:
1. Must be able to obtain and maintain valid Class III gaming licenses from the Nooksack Gaming Commission and the Washington State Gambling Commission.
2. Must be at least 18 years of age.
3. Must be able to speak, write, read, and understand English.
B. Preferred:
1. Previous casino experience.
2. Previous slot department experience.
3. Cash handling and customer service experience.
V. WORKING CONDITIONS
A. May work in a noisy, crowded, and smoke-filled environment.
B. Will be monitored by surveillance cameras.
C. May be required to work various shifts and days, including nights, weekends, and holidays.
VI. PHYSICAL DEMANDS
A. Position requires walking or moving about to accomplish tasks and occasional standing or sitting for sustained periods of time.
B. Must be able to lift, move, and push items weighing up to 25 lbs.
VII. KNOWLEDGE, SKILLS AND ABILITIES
A. Knowledge of applicable policies, procedures, laws, regulations and internal controls.
B. Knowledge of Title 31 compliance procedures.
C. Excellent customer service skills.
D. Excellent communication and problem-solving skills.
E. Basic math skills.
F. Ability to accurately count back change.
G. Ability to maintain a balanced bank.
H. Ability to maintain effective working relationships with all levels of personnel.
I. Ability to communicate clearly using a two-way radio.
J. Ability to verbally communicate important instructions accurately, loudly, and quickly.
PLEASE NOTE
The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.
Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability; the Manager or Supervisor should contact Human Resources. At this time, the Supervisor or Manager should be able to describe in detail to Human Resources the essential functions of the job involved in the request.
Provides exceptional customer service to slot players in an assigned area while complying with established policies, procedures, laws, and regulations.
II. REPORTING RELATIONSHIPS
A. Reports Directly to: Slot Shift Supervisor
B. Supervises Directly: N/A
III. DUTIES AND RESPONSIBILITES
A. Initiates, verifies, and witnesses jackpot payouts for specified levels.
B. Assists guests in completion of W-2G tax forms when pays exceed amounts designated by the IRS.
C. Monitors, corrects and answers calls for minor machine malfunctions in assigned area, e.g., paper jams, bill accept or wins, and printer paper changes.
D. Circulates through assigned area and monitors guests and machines in order to detect problems. Investigates player complaints, machine malfunctions, or irregularities. Refers such matters to the supervisor on duty.
E. Provides exceptional customer service by using appropriate demeanor, i.e., respect, patience, and attentiveness.
F. Complies with established policies and procedures in addition to tribal, state, federal, and NIGC laws and regulations.
G. Helps maintain cleanliness of gaming floor in assigned area.
H. Because of the Casinos commitment to our guests and customer service, each employee may be expected to perform a wide range of duties from time to time. Such duties may or may not be related to their regular responsibilities.
IV. QUALIFICATIONS
A. Required:
1. Must be able to obtain and maintain valid Class III gaming licenses from the Nooksack Gaming Commission and the Washington State Gambling Commission.
2. Must be at least 18 years of age.
3. Must be able to speak, write, read, and understand English.
B. Preferred:
1. Previous casino experience.
2. Previous slot department experience.
3. Cash handling and customer service experience.
V. WORKING CONDITIONS
A. May work in a noisy, crowded, and smoke-filled environment.
B. Will be monitored by surveillance cameras.
C. May be required to work various shifts and days, including nights, weekends, and holidays.
VI. PHYSICAL DEMANDS
A. Position requires walking or moving about to accomplish tasks and occasional standing or sitting for sustained periods of time.
B. Must be able to lift, move, and push items weighing up to 25 lbs.
VII. KNOWLEDGE, SKILLS AND ABILITIES
A. Knowledge of applicable policies, procedures, laws, regulations and internal controls.
B. Knowledge of Title 31 compliance procedures.
C. Excellent customer service skills.
D. Excellent communication and problem-solving skills.
E. Basic math skills.
F. Ability to accurately count back change.
G. Ability to maintain a balanced bank.
H. Ability to maintain effective working relationships with all levels of personnel.
I. Ability to communicate clearly using a two-way radio.
J. Ability to verbally communicate important instructions accurately, loudly, and quickly.
PLEASE NOTE
The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.
Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability; the Manager or Supervisor should contact Human Resources. At this time, the Supervisor or Manager should be able to describe in detail to Human Resources the essential functions of the job involved in the request.
