What are the responsibilities and job description for the Customer Service Representative, Medical Store position at Norco, Inc.?
Company Description
Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company weoperate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).
At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.
Job Description
Norco is currently seeking an individual to fill ourMedical Store Customer Service Representative position. TheMedical Store Customer Service Representative isresponsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:
Norco offers a competitive compensation/benefit package, including:
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Norco, Inc is a Drug-Free workplace.
Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company weoperate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).
At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.
Job Description
Norco is currently seeking an individual to fill ourMedical Store Customer Service Representative position. TheMedical Store Customer Service Representative isresponsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:
- Greet customers in a professional and enthusiastic way
- Answer telephone calls promptly
- Demonstrate in-depth knowledge of products, placement, availability, price and use
- Efficiently assess customer needs for product or services
- Educates patients/clients on medical products and services
- Fit and sell medical products and services to customers
- Process customer orders and accurately input customer orders into the computer
- Keep showroom stocked, clean, organized and presentable
- Perform other tasks as assigned or necessary
- High school graduate or equivalent
- Excellent customer service skills
- Excellent verbal communication skills, especially over the telephone
- Ability to work with diverse clientele
- Ability to occasionally lift and/or carry objects weighing up to 100 lbs.
- Ability to sit, stand and walk for extended periods of time
- Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position
Norco offers a competitive compensation/benefit package, including:
- Employee Stock Ownership Plan (ESOP)
- Health, Vision and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident, Disease, and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Wellness Program
- Employee Discount on products sold by Norco
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Norco, Inc is a Drug-Free workplace.
