What are the responsibilities and job description for the Customer Service Representative Medical Store position at Norco, Inc.?
Job Description
Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to :
- Greet customers in a professional and enthusiastic way
- Answer telephone calls promptly
- Route patient information to appropriate personnel / departments as necessary to order, deliver, and bill medical products and services
- Manage a large amount of inbound and outbound calls in a timely manner
- Follow call 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions
- Keep records of customer conversations in Norco's electronic system in a comprehensible way
- Route patient information to appropriate personnel / departments as necessary to order, deliver, and bill medical products and services
- Demonstrate in-depth knowledge of products, placement, availability, price and use
- Efficiently assess customer needs for product or services
- Educates patients / clients on medical products and services
- Process customer orders and accurately input customer orders into the computer
- Perform other tasks as assigned or necessary
Qualifications : Qualifications
Additional Information
Norco offers a competitive compensation / benefit package, including :
Norco, Inc is an Equal Opportunity / Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Norco, Inc is a Drug-Free workplace.
