Senior Manager Drop Ship Operations

Job Description Nordstrom is committed to being an ecommerce fashion leader. We have long recognized the importance of having strong capabilities in both Physical and Digital retailing and we continue to innovate on how we can help our customers LOOK THEIR BEST and FEEL GOOD. This key role of Senior Manager, Drop Ship Operations position is a key leader in our Supply Chain Organization, that will be responsible for leading, developing and supporting our remote team that support our Drop Ship Supplier partners directly while collaborating with our Merchandizing, Inventory, Buying and Supply Chain teams. You will partner with and represent Nordstrom stakeholders in cross-functional efforts to support the Drop Ship channel strategy. The role is complex and will give you the opportunity to influence and drive the standardization and support to best service our ecommerce customer orders via this growing channel. A day in the life... Develop and execute strategic roadmap to improve supplier performance, customer experience, cost optimization, supplier fulfillment network optimization and stakeholder management Establish the vision for Drop Ship Operations organization to ensure team and internal partner alignment Manage a team responsible for day-to-day operational and technical order issues impacting delivery speed to customer and customer experience on ecommerce orders Support team by working with external software partners, Product, Technology and Analytics to provide the right tools for supplier specialists to identify vendor performance trends through reporting to increase speed to deliver and improve customer delivery experience Identify KPIs needed for execution of a data driven team strategy and work with Analytics team to plan, design and execute on reporting Review performance standards from Drop Ship Suppliers across key metrics that impact customer experience to identify opportunities to improve Partner with team and Business Process Specialist to create, document and deliver scalable business processes the team can repeat across all suppliers for consistency and greater efficiency Deploy a scalable and repeatable events playbook for successful execution of scaled events across this key channel Partner across functions, building relationships that allow you to influence the strategy, plans and work to improve customer value through service, experience, availability, quality, and cost Lead, coach, develop, and mentor team to deliver on key metrics and measurable improvements Create a winning culture with growth mindset You own this if you have… Bachelor’s Degree in supply chain management or equivalent 8 years’ experience in Engineering/Operations/Distribution/Fulfillment, Program Management, and/or Logistics Proven ability to problem-solve, drive change, and lead through influence and collaboration Ability to manage multiple priorities and make things happen in a fast-paced, dynamic environment A willingness to partner across all dimensions of Nordstrom to influence, drive, and deliver change Strong business acumen. Experience working with P&L data to drive bottom-line contributions Strong verbal and written communications skills Ability to travel 15% of the time; potential to increase based on business needs Curiosity around new ways of working that will unlock potential for a team Basic use of Tableau or other BI analytics software Proven problem-solving and decision-making skills Proven ability to drive and own complex business processed without the need for consistent direction We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range Details The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Washington: $141,500.00 - $233,500.00 annually This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf About Us We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!

Salary : $141,500 - $233,500