Workforce Analyst

Job Description The Workforce Analyst is responsible for analyzing operational performance in the call centers utilizing workforce management systems to ensure optimum statistically valid forecast modeling and operational implementations. Administer workforce management system including, but not limited to, assuring data integrity, updating the data bases supported. Major Duties: Analysis of inputs and recommendation of trends or variances to plan to ensure accurate planning of all input variables affecting the forecast and staff planning. Drive Seasonal, holiday, and pattern demand accuracy. Update workforce management and other data bases as changes occur. Support accurate outsourcing and site allocations to support outsource vendor and lock commitments in a timely and accurate manner. Maintain forecasting, staff group and skilling information in Aspect to effectively support scheduling and WFM processes. Interface with call center leaders to understand the fast changing business needs and planning risk effectively to ensure effective capacity to demands. Stay current on internal policies and procedures. Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests. Minimum requirements: Bachelor’s degree preferred and/or 1- 2 years of solid workforce management experience required. Strong analytical and organization skills, including trend analysis. Ability to plan, prioritize and organize effectively / detail-oriented. Demonstrated ability to work independently, take initiative, problem solve, handle multiple tasks, and prioritize daily responsibilities. Proficient in Microsoft Office (with strong Excel background), as well as other related applications. Demonstrate flexibility to adapt quickly to departmental changes and conditions. Self-motivated with the demonstrated ability to learn and apply new information quickly, work independently, and take initiative. Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers. Preferred Qualifications: Building, managing, and designing databases a plus. Experience in a fast paced, high-pressure office environment. 1 year of forecasting experience. 3 experience working with one or more workforce management systems such as EWFM, IEX strongly desired. We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range Details The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. California: $59,500 - $110,500 Annually, Colorado: $59,500 - $95,000 Annually, Nevada: $59,500 - $95,000 Annually, New York: $59,500 - $110,500 Annually, Rhode Island: $59,500 - $95,000 Annually, Washington: $59,500 - $110,500 Annually About Us We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!

Salary : $59,500 - $110,500