What are the responsibilities and job description for the Customer Service Representative position at Norfolk Florist?
We want you to join our team at Norfolk Florist!
Are you energetic and self-motivated? Do you want to be part of a growing company? We are a local flower shop that specializes in high-volume everyday floral design as well as custom designed silk arrangements and baskets for all occasions. As our business is growing and changing, we are looking for the perfect, talented, amazing individual who is excited to grow with us!
Qualified Candidate will possess:
Background: Sales or Customer Service
- Professional Dress & Demeanor
- Verifiable Work History (No Job Hoppers)
- Strong Time Management Skills
- Strong Organizational Skills
- Strong Multi-Tasking Skills
- Experience working on RTI order entry system at a past florist is a huge plus!
- RESPONSIBILITIES:
- Customer Service and In-Store Operations
- Maintain existing customer loyalty, while developing new customer relationships.
- Performs any directly related appropriate duties assigned by the Sales Lead and Store Manager
- Performs assigned duties with minimal personal supervision from the store manager.
- Focusing on generating new sales and retaining existing customers by delivering exceptional customer service. Job Responsibilities include, but are not limited to
Handling inbound sales calls, customer service, and initiating outbound sales calls to exceed assigned activity/revenue targets.Essential Job Function: Secure orders from existing and potential customers using superior customer service by phone or in person.
- Developing and expanding an existing customer base and client relationships.
- Identifying opportunities and developing these prospects.
- Maintaining and updating sales leads, including follow-up and lead tracking.
- Maintaining a comprehensive and up-to-date knowledge of products.
- Maintains relationships with existing customers and secures new customers by providing an exceptional level of customer service and care.
- Effectively position and present our products as a value-added offering to businesses, churches, and other community organizations.
- Provide customer quotes, proposals, and product information based on specific use cases and business value.
- Maintenance of in-store displays; may include plant maintenance, display organization, etc.
- Other duties as assigned
- Secure opportunities for future business with current client base.
- Establish professional customer relationships and maintain strong relationships with Sales Leaders and Managers.
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
Shift:
- Day shift
Work Location: In person
Salary : $12
