Demo

Junior IT Support Specialist

Norfolk Redevelopment And Housing Authority
Norfolk, VA Full Time
POSTED ON 2/22/2025
AVAILABLE BEFORE 5/21/2025

Job Description

Job Description

About NRHA Founded in 1940, the Norfolk Redevelopment and Housing Authority (NRHA) provides low-income families in Norfolk, Virginia with safe and well-maintained housing. It also plans and administers large-scale residential redevelopment programs within Norfolk.

NRHA is an award-winning public housing authority that has been effective in obtaining private investment partners to fund new neighborhoods; improving low-income public housing; planning and building mixed-income communities; and offering programs that support residents receiving rental assistance on their path to self-sufficiency. NRHA aims to create and apply meaningful housing and neighborhood development programs to serve all residents of Norfolk, Virginia.

NRHA looks for people who want to work in a challenging and progressive environment and make a positive difference in the community.

NRHA seeks qualified candidates for Junior IT Support Specialist.

Summary

This is an entry-level position for a highly motivated individual interested in gaining experience in IT. The Junior IT Support Specialist will support various functions within the IT department, gaining valuable skills and knowledge.

Essential Functions

  • Assist IT staff with daily tasks.
  • Provide basic technical support to end-users.
  • Learn about different areas of IT.
  • Assist with project work.
  • Document processes and procedures.

Education, Experience, and Licenses

  • Currently pursuing a degree in a technology-related field.
  • Strong problem-solving skills.
  • A willingness to learn.
  • Good communication skills.
  • Basic computer skills.
  • Knowledge, Skills, and Abilities

    Knowledge :

  • Understanding of computer hardware, software, and network components. Familiarity with operating systems (Windows, macOS, Linux) and common software applications.
  • Knowledge of standard troubleshooting techniques for software and hardware issues.
  • Familiarity with documenting processes, procedures, and technical issues for internal use.
  • Basic understanding of security practices to ensure the safety of data and systems.
  • Skills :

  • Ability to analyze issues, diagnose problems, and identify solutions in a timely manner. Capability to assist in identifying IT-related problems and proposing resolutions.
  • Clear and concise communication skills, both written and verbal, to assist users and document processes effectively.
  • Ability to work effectively with IT staff and other departments to support daily tasks and project work.
  • Ability to prioritize and manage multiple tasks simultaneously, ensuring deadlines and expectations are met.
  • Abilities :

  • Ability to quickly learn new technologies, software, and tools as needed to support various IT functions.
  • Ability to interact with end-users in a friendly, patient, and professional manner, addressing their IT concerns.
  • Ability to focus on the specifics of tasks, ensuring accuracy and completeness in documentation and technical support.
  • Proactive approach to learning and improving technical knowledge without direct supervision.
  • Ability to work in a team-oriented environment and contribute to project work and daily tasks.
  • Physical Demands / Work Environment

    While performing the duties of this job, the employee is frequently required to sit, talk, see, or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 25 pounds.

    NRHA will consider equivalent substitutes for education and / or experience, provided that the candidate can demonstrate that he / she has obtained the knowledge and skill necessary to perform the duties of the job.

    NRHA offers a competitive compensation and benefits package . The compensation offer will be determined by the candidate's work history and skill set. Benefits include VRS retirement, medical, dental, and vision insurance; life insurance; long-and short-term disability insurance; tuition reimbursement options; public service loan forgiveness, and much more.

    Those candidates who are selected for interview will be contacted directly by telephone. All other candidates will receive an email communication after the position is filled.

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    Job openings at Norfolk Redevelopment And Housing Authority

    Norfolk Redevelopment And Housing Authority
    Hired Organization Address Norfolk, VA Full Time
    Job Description Job Description About NRHA Founded in 1940, the Norfolk Redevelopment and Housing Authority (NRHA) provi...
    Norfolk Redevelopment And Housing Authority
    Hired Organization Address Norfolk, VA Full Time
    Job Description Job Description About NRHA Founded in 1940, the Norfolk Redevelopment and Housing Authority (NRHA) provi...
    Norfolk Redevelopment And Housing Authority
    Hired Organization Address Norfolk, VA Full Time
    About NRHA Founded in 1940, the Norfolk Redevelopment and Housing Authority (NRHA) provides low-income families in Norfo...
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    Hired Organization Address Norfolk, VA Full Time
    About NRHA Founded in 1940, the Norfolk Redevelopment and Housing Authority (NRHA) provides low-income families in Norfo...

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