What are the responsibilities and job description for the 00289 Financial Aid Processor position at Norfolk State University?
Title: 00289 Financial Aid Processor
State Role Title: Education Support Specialist III
Hiring Range: $38,000-$42,800
Pay Band: 3
Agency: Norfolk State University
Location: MAIN CAMPUS
Agency Website: www.nsu.edu
Recruitment Type: General Public - G
Job Duties
Provides support to the processing unit to include day-to-day processing and verifying student records, general awarding of students, counseling functions as it relates to reviewing documentation for professional judgment, dependency appeals, Satisfactory Academic Progress and for the timely processing and decision making of said documents. The incumbent will process verification documents and ensure accuracy and completion and perform need analysis. This employee will process FAFSA corrections via Colleague or FAFSA Processing System to ensure compliance with federal regulations.
A. Adhere to interpret, and implement, federal and state, and institutional policies and procedure. Monitors ISIR’s and update accordingly
B. Complete ISIR file verification in accordance with federal Title IV guidelines
C. Document tracking and aid processing
D. Perform other duties and adheres to established university standards of time and attendance while delivering excellent customer services.
Minimum Qualifications
- Ability to learn and use an automated financial aid system.
- Ability to make independent decisions and sound judgement.
- Knowledge of federal financial aid and state regulations and requirements. Ability to apply knowledge, interpret and make decisions regarding regulations.
- Ability to work with diverse populations.
- Ability to work well in a team environment, with a high degree of accuracy, courtesy, timeliness, and structure.
- Excellent written and verbal communication skills, patience, and commitment to customer service.
- Knowledge of electronic funds transfer.
- Bachelor’s Degree required, preferably in social work or business administration.
- Associate's degree with 4 years financial aid counseling experience.
- Customer service experience.
Additional Considerations
N/A
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Human Resources
Phone: 7578238160
Email: hronboarding@nsu.edu
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
Salary : $38,000 - $42,800
