Team Trainer

* Position is eligible for Remote / Work from Home opportunity *

Department: Part A Appeals
Telecommuting: Yes
Paygrade: N13

Job Title

Team Trainer

Job Summary

The Team Trainer provides training of all team functions to new employees and conducts retraining for existing employees. This position develops and maintains all documentation, training materials, and other reference tools that are used within the team to train staff. The Team Trainer researches and resolves issues involving training and ensures that all department specifications follow Centers for Medicare & Medicaid Services (CMS) correspondence regulations.

Essential Functions

Key Duties/Responsibilities/Accountabilities

• Conducts new hire, refresher, and continued learning trainings for staff
• Creates and maintains training plans, guides and manuals for all areas of training
• Serves as the point person for SharePoint or any documentation portal used
• Reports and records all trainings for Measure, Monitor, and Evaluate (MME) and audit purposes
• Creates assessments and corrective checks for all staff to ensure accuracy and for audit purposes
• Possesses extensive knowledge of: Team specific tools, claims processing and learning tools and systems.
• Possesses and continually updates knowledge of specialties within Redeterminations area and ability to access and research appropriate resources
• Assists all areas of appeals to ensure timely completion of all workloads as requested
• Supports internal and external customers with questions and concerns in a timely and professional manner
• May support and engage in cross departmental collaboration
• Completes weekly and monthly status reports
• Recognizes various learning styles to determine training needs and adjust training delivery accordingly
• Develops plans, procedures, goals, strategies, or processors based on data analysis of experience

Non-Essential Duties and Functions

• Other duties as assigned

Minimum Qualifications

• High School Diploma or GED and 3 years' Medicare experience
• May be required to be certified in three or more Redetermination Specialties
• Fluent in Microsoft Office Suite products (Outlook, Excel, Word etc.)
• Facilitation and presentation skills
• Excellent verbal and written communication skills
• Excellent problem solving and decision-making skills
• Organizational, prioritization, and time management skills
• Strong interpersonal skills
• Ability to maintain a positive and professional demeanor
• Ability to work under time constraints

Preferred Qualifications

Above requirements and the following:

• Training theories and practices experience
• General knowledge of other organization's team functions

Environment and Cognitive/Physical Demands

• Office Environment
• Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve
• Requires prolonged sitting and telephone use
• Requires the use of office equipment such as computer terminals, telephones, copiers and printers
• Infrequent lifting to 15 pounds
• Infrequent stooping
• Ability to travel

Segregation of Duties

Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations.

Statement of Other Duties

This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.

Total Rewards Package:

Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.

CMS Access Compliance and Regulation Contingency Statement

Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.

Equal Employment Opportunity

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities as well as Sexual Orientation or Gender Identity.

Other Information

Noridian is a Federal Contractor required to comply with the Executive Order 14042 and the guidance released by the Safer Federal Workforce Task Force. This Order requires us to ensure all employees working on covered contracts are vaccinated against COVID-19 unless approved for an accommodation due to a medical condition or a sincerely held religious belief. All candidates must be fully vaccinated upon their start date or have an approved accommodation. To request an accommodation, please contact our Human Resources department at noridianhr@noridian.com.

As of December 7, 2021 the nationwide Federal Mandate has been put on hold. At this time, candidates would not be required to be vaccinated or have an approved accommodation, however if the Executive Order 14042 / Federal Mandate is deemed Legal by court rulings, candidates and employees would need to comply.

NOTICE TO COLORADO APPLICANTS:
Per Colorado’s Equal Pay Transparency Rules Act, below is the salary range for potential new hires that will be
working/residing in the state of Colorado.
Colorado Salary Range: $16.08 - $26.45
Other Compensation: Incentive Plan

This job will be closed 2/24/2022 at 8:00AM CST. No further applications will be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)