Field Service Technician/IT Support

Norman Alan Company is a diversified staff of information technology professionals working as a team to design, implement, and maintain IT systems for companies in Greensburg and surrounding areas. Our primary IT Services include: Network Design and Placement, Managed Services, Remote Support Services, and Cloud Services.

As a Field Service Technician, you will be responsible for onsite support at the offices of our clients. This position is responsible for providing all aspects of ongoing network administration, cloud support, server support and end-user support – from solving problems, to making changes, to proactive and preventative maintenance, to reactive support.

Primary Responsibilities:

• Installing, managing, configuring and troubleshooting software on desktops and laptops, and tablets.
• Installing, managing, configuring and troubleshooting software on servers.
• Managing, configuring and troubleshooting firewall security appliance.
• User account maintenance, including: adding new user accounts; setting-up new user desktop profiles and mail profiles; deleting user accounts; and resetting passwords.
• Computer setup, including: setting up and connecting new computers, installing software, setting-up user profiles, migrating profiles and data.
• Normal working hours are Mon – Fri, 8 AM – 5 PM however, candidate must be able to work after hours and weekends as scheduled.

Norman Alan Company will only entertain individuals that have strong work ethic, professional appearance, sharp communication skills, integrity, and experience dealing with corporate clients.

Desired Qualifications:

• Associate or Bachelor’s degree in technical field
• 3 yrs. experience supporting multiple customers via phone or in the field
• Microsoft-based Server environments, SonicWALL products, disk-based and cloud based backup solutions and related network infrastructure including PC’s and mobile devices.
• Microsoft Server OS administration and configuration
• Functional knowledge of core networking concepts including TCP/IP, DHCP, DNS
• Microsoft 365 administration with migration and upgrade experience
• Strong troubleshooting skills
• LAN/WAN (VPN, VLAN, Firewalls, etc.)
• Microsoft Certification a plus

Work Environment Conditions:

Location: Daily local car travel in a 50-mile radius of Greensburg is required, using a personal vehicle. On most occasions, work for this position is performed in the field, onsite at the offices of our clients in the local area. A valid driver's license, a reliable personal vehicle, and a responsible driving record are required. If not working in the field, there is a hybrid work from home/in the office model. Main Office is in Greensburg, PA.

Physical Requirements:

The employee is frequently required to stand, walk and sit, and use hands to operate computer keyboard, mouse, telephone and basic office equipment. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to talk, see and hear. Ability to drive a vehicle.

Salary & Compensation:

• Expense reimbursement for any travel
• Excellent Health/Vision/Dental plans - premium 100% paid by Norman Alan Company for employee, spouse and dependents. Deductible is fully paid by Norman Alan Company as well
• 401k Retirement Plan w/ 6% Company Match
• Paid Vacation, Sick Time & Holidays

Required experience:

• IT Support: 3 years

Required education:

• Associate Degree

Job Type:

• Full-Time Salary

Please include salary requirement when submitting your resume.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday
• Weekends as needed