Front Office Receptionist

JOB DESCRIPTION

JOB TITLE:    Front Office Receptionist        

EMPLOYER: Robert Boissoneault Oncology Institute

 DEPARTMENT: Radiation Oncology Division

REPORTS TO: Lenore Gallico/Tonya Painter 

SUMMARY: Provides clerical support for Ocala Facility 

DUTIES AND RESPONSIBILITIES:

• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing.
• Opens, sorts, and distributes incoming mail; prepares all outgoing mail and packages.
• Types and distributes internal and external correspondence as assigned.
• Sorts and files correspondence and other records.
• Performs data entry duties as assigned.
• Answers and routes telephone calls; conveys messages.
• As back-up receptionist, performs receptionist duties including but not limited to answering, screening, and directing calls on multi-line phone system; taking messages and/or forwarding telephone calls to appropriate employee, voice mail, or pager; meeting and greeting visitors.
• Performs other related duties as assigned by management. 

QUALIFICATIONS: 

• Minimum of two years office experience.
• Excellent verbal and written communication skills.
• Commitment to excellence and high standards.
• Acute attention to detail.
• Ability to understand and follow written and verbal instructions
• Strong organizational skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
    • Ability to perform diversified clerical functions and basic accounting procedures.

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 
• Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. 
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. 
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. 
• Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.