What are the responsibilities and job description for the Customer Service Representative position at Norman International Inc.?
About Us:
With more than 50 years of unwavering fashion for quality, Norman International Inc. is among the world’s largest and well-respected manufacturers of window coverings. Our long-standing commitment to quality and craftsmanship have made us the number one choice for homeowners who demand only the best! We are growing and seeking a Customer Service Representative to join our team!
Job Responsibilities:
- Respond to customer inquiries via phone and email to provide status updates on orders and shipments.
- Track shipments on various platforms (internal system, carrier websites) and resolve issues by coordinating with related departments.
- Provide detailed product information, assist with order entry platforms, and guide customers through specification troubleshooting.
- Assist with entering and researching Return Goods Authorizations (RGA) requests.
- Act as a liaison between the customer and the Norman shipping teams and/or shipping companies to resolve shipment-related inquiries.
- Communicate with internal and external stakeholders, including overseas team, to gather information and address customer concerns effectively.
- Enter order notes in our system and escalate issues to the appropriate team when necessary.
- Closely follow documented Standard Operating Procedures and guidelines to complete daily assigned tasks.
Qualifications:
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy in handling orders and customer data.
- Basic problem-solving skills and the ability to work effectively with internal teams.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Familiarity with phone systems is a plus.
- Ability to remain calm and professional when addressing customer concerns.
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
