What are the responsibilities and job description for the Desktop Technician position at Norman Regional Health System?
ID: 2025-19950
Job Locations: US-OK-Norman
Category: Information Technology
Department: Health Information Management
Responsibilities
- Responds to onsite technical requests through incident tickets or other means of electronic messages
- Identifies, troubleshoots and resolves technical issues
- Prioritizes calls that cannot be resolved at the time of the call
- Maintains tickets and SLA agreements
- Technical support for hardware, software, and deployment projects
- Monitors systems to ensure maximum availability and performance
- Collaborates with department leadership to determine project priorities relating to hardware and software based on NRHS strategic objectives
- Maintains inventory, knowledge base articles, and documentation
- Order replacement parts, technical inventory and routine standard items
- Help Desk support
- On call for afterhours support
- Travel between campuses for the Oklahoma City Metro area for onsite support and assigned projects
- Other duties as assigned
Qualifications
Education
- High School Diploma or GED.
Experience
- Two years’ experience with supporting and troubleshooting desktop hardware, peripherals, software applications such as Microsoft Office suites and Microsoft Windows operating systems, preferred.
- Help Desk support
- Customer Service
Licensure/Certification
- CompTia A certification or Microsoft Operating System certification.
- Valid driver’s license
Compensation
- $18.08-$29.53/hr based on previous work experience
- Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement
Salary : $18 - $30
