Customer Service/Inside Sales Representative

Description

From its world-class manufacturing facility in Longview WA., NORPAC delivers a broad range of high-quality papers to customers across the United States and around the world. NORPAC makes high-quality and environmentally conscious packaging paper, copy paper and printing paper grades. 

Consistent with its’ Mission, NORPAC is a team-based work environment where individuals integrate safety, teamwork, innovation, and citizenship as core values in pursuit of world class performance while leading a principle based, process disciplined organization.

NORPAC Customer Service Team is seeking a motivated Customer Service/Inside Sales Representative. This role is responsible to provide support to internal and external customers through providing excellent customer service in alignment with NORPAC’s business goals in all areas: Safety, Customer Satisfaction, Process Reliability, Costs, and other defined business.  

Qualifications

Customer Service is a fast-paced position that is best suited for someone who enjoys a variety of activities and responsibilities and who can continuously reprioritize while always learning and improving the processes used to complete the tasks.

Key Duties and Responsibilities (Essential Duties and Functions)

• Work closely with the NORPAC Sales Team to match customer needs with mill capabilities, while serving as a liaison between customers and other NORPAC teams including shipping and logistics, IT, scheduling and operations to ensure timely delivery of quality products and excellent customer service
• Build strong working relationships with customers using a variety of communication methods, with emphasis on detailed and professional emails while representing NORPAC’s core values
• Provide comprehensive support to customers by providing manufacturing dates, inventory availability and transit times, entering orders, tracking production, and monitoring transportation of the product until received in good condition
• Perform complex problem solving around production schedules, shipping and logistics; mitigate transit delays to meet target deliveries
• Demonstrate collaboration and communication skills in a team-based environment that focuses on identifying and implementing improvement opportunities to support organizational goals and maintain leadership in the paper and packaging industry
• Other duties as assigned and identified

Required Qualifications and Key Skills:

• High School Diploma or equivalent
• Minimum of two years of customer service or comparable experience
• Proficient in Microsoft Office including Word, Excel, Outlook, PowerPoint
• Strong team and people skills
• Strong customer service focus with the demonstrated ability to access and follow up on concerns quickly in calm, efficient, and effective manner
• Must be well organized and able to manage multiple tasks
• Strong written and verbal communication skills
• Must be able to communicate effectively with others at all levels of the organization
• Ability to understand requests and issues and negotiate solutions
• Ability to quickly simplify and solve complex issues
• Skilled in prioritizing multiple tasks and demands

Preferred:

• Associate degree in a related field
• Familiarity or experience with sales order processing, accounting, inventory management and inventory tracking software, specifically ELIXIR
• Knowledge of manufacturing related operations including production scheduling practices, shipping, and logistics
• Manufacturing environment experience, specifically a paper mill

Compensation:

Hourly range for this position is $26.44 to $36.06 hr, depending on experience (DOE). This is a salaried non-exempt position.

This position is eligible for:

NORPAC offers a highly competitive benefit package to include medical/vision and dental benefits, a company sponsored 401k match and additional company contribution, basic life insurance, employee assistance program, vacation pay after 1 year, floaters upon hire and paid holidays.

Salary : $26 - $36