What are the responsibilities and job description for the Medical Practice Call Center Associate position at North American Medical Associates?
North American Spine and Pain (NASPAC) is a growing organization with a team of doctors and professionals devoted to the art of pain management: diagnosing, managing, and treating chronic pain conditions and neurological disorders. We also aim to go beyond treatment of pain, to improve your quality of life and productivity.
We are looking for a Call Center Associate who can communicate with our patients with compassion and respect. The Associate will:
- Assist all callers as needed and transfer accordingly in a friendly informative manner while advising caller if a direct number could be dialed next time they call.
- Verify via the telephone all patient information including demographic and insurance according to policy and instruct patients accordingly in preparation of their appointment such as the need to come in early and what supporting documents to bring.
- Update the in-house system with identified changes in patients accounts of all demographic information including correct spelling of names, address, guarantor?s information for children, birth date, social security etc. with a high degree of accuracy at all patient contacts.
- Schedule all incoming phone appointments using specific protocols for each department/ provider with a high degree of accuracy.
- Conduct all cancellations of providers? schedules and the rescheduling of their patients.
- Maintain open communication lines with all staff.
- Perform other duties as assigned in support of mission and as required to ensure delivery of consistent high-quality services.
