What are the responsibilities and job description for the Deposit Operations Specialist position at North American Savings Bank?
Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we are looking for extraordinary individuals who have the talent and passion to help us bring those dreams to life.
Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we excel in delivering top-notch customer service and financial solutions to help our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe outstanding customer service starts with an exceptional work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 92 years in business and rapid growth, NASB is seeking new team members eager to grow with us!
We are currently looking for a Deposit Operations Specialist to join our Deposit Services team.
Job Summary
The Deposit Operations Specialist is a phone-based position. The ideal candidate must be comfortable working by phone utilizing excellent customer service, attention to detail, and problem-solving skills. This role works within the Deposit Services Department which provides assistance to customers and branch personnel via telephone and digital channels. The department administers all back-office deposit processes for NASB, including item processing and ACH, debit, digital, and online banking support, CIP oversight, IRA administration, online account opening management, research and adjustment services, deposit account collections and legal processing.
What You Can Expect To Work On
- Responsible for a taking a high volume of inbound calls with occasional outbound calls.
- Provides excellent customer service to external and internal customers.
- Resolve customer issues efficiently and effectively.
- Assists customers with account inquiries.
- Understands and explains deposit products and services.
- Performs data and monetary maintenance on accounts and customer records.
- Cross-train and backup other processes and tasks within Deposit Services Department, as assigned.
- Responsible for processing all incoming ACH, Check Adjustments, Stop payments, Reg E Opt-In Requests, Reconciliation of GL's, and other duties as assign.
- A minimum of 1-year of Customer Service experience required.
- Bank deposit operations experience preferred.
- Excellent customer service skills
- Strong written and verbal communication skills
- Demonstrated problem solving ability.
- The hours of this position will be Monday through Friday, 8:00 am to 5:00 pm and some Saturdays, 9:00 am to Noon.
- This position will be a hybrid-based schedule with a combination of in-office Tues, Wed, Thurs, and remote work Mon. & Fri.
- This position will be based out of our 435 home office.
NASB offers competitive compensation and excellent benefits packages, including:
- Comprehensive health insurance options including medical, dental, and vision coverage.
- 401(k) retirement plan with immediate employer match.
- Generous paid vacation, sick and personal days. Plus, enjoy a bonus day off for your birthday!
- Exclusive mortgage and banking benefits.
- Paid holidays, volunteer time off, and free parking at NASB facilities.
- Employee referral bonuses and internal training programs to help reach your career goals.
Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.
North American Savings Bank (NASB) is an EOE/Veterans/Disabled employer.
