What are the responsibilities and job description for the Receptionist - Peter Hung's Office - Part-time position at North Bend Medical Center?
North Bend Medical Center
Job Posting
Job Title: Receptionist
Report to: Department Manager
Hours: Monday – Friday Part-time, flexible schedule
North Bend Medical Center is currently hiring a part-time Receptionist for Peter Hung’s Office. Located in Coos Bay Oregon along the beautiful Southern Oregon coast. North Bend Medical Center hosts over 100 providers in a variety of specialties and 400 employees.
North Bend Medical Center is dedicated to providing opportunities for careers and making a difference in people’s lives with a strong desire to help others. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at NBMC.
Full Job Description:
Position Summary:
The Front Desk Receptionist is the first point of contact for our clients. The front desk receptionist is responsible for registering patients for their appointments, verifying patient demographics, and answering phones calls.
Principle Responsibilities:
- Greet patients as they check in for their appointments.
- Verify patients’ information and insurance coverage to determine the information is correct, make necessary changes as required for their service or procedure.
- Updates patient information, as received.
- Complete special project that may arise.
- Performs other duties as assigned.
Competencies:
To Perform the job successfully, an individual should demonstrate the following competencies.
Teamwork – Contributes to build a positive team spirit; Provides support to other team members.
Computer Skills – Strong knowledge of computer systems; comfortable learning new computer systems; Able to use digital telephone.
Organization – Prioritize the plans work activities; uses time efficiently.
Confidentiality – Able to maintain strict confidentiality.
Customer Service – Maintains professional demeanor when dealing with patients, including difficult or emotional situations; responds promptly to patient and staff requests.
Oral and Written Communication – Ability to read, write legibly and follow verbal instruction. Able to speak and write English.
Professionalism – Approach others in a considerate manner; Reacts well under pressure; Treats others with respect; Accepts responsibility for own actions; Follows through on commitments; Dresses appropriate and maintains professional appearance.
Quality – Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
Safety and Security – reports potentially unsafe conditions; uses equipment and materials properly.
Attendance/Punctuality – is consistently at work on time; ready to work at beginning of shift.
Dependability – follows instructions, responds to management direction; takes responsibility for own actions; meets commitments; follow policies and procedures.
Interpersonal skills – in this position the employee is required to work with patients and team members. Maintaining a kind and positive attitude is essential for this position. This position requires working with diverse groups of individuals. Employees in this position may encounter stressful situations where a professional attitude will be required. Multi-tasking is essential as frequent interruptions are common.
Working conditions – The noise level in this work environment is usually moderate. In this position the employee will work under fluorescent lights and will constantly look at a computer screen. In this position the temperature is usually mild, with some fluctuations in cool or warm temperatures.
Qualifications:
- High school diploma or equivalent
- Excellent interpersonal skills
- Flexible, able to prioritize and multitask in an ever-changing environment.
- Maintain a professional attitude and appearance.
- Constant use of computer and telephones
- Consistent and punctual attendance
