What are the responsibilities and job description for the Membership Experience Coordinator position at North Bridge Staffing Group?
Membership Experience Specialist
📍 Chicago, IL | Hybrid Schedule
💰 $20-$21/hour
Are you a proactive problem-solver who enjoys connecting with people over the phone? Do you thrive in a customer-focused environment where every conversation is an opportunity to provide solutions? A leading professional organization in the real estate industry is seeking a Member Experience Specialist to join their team on a temp-to-perm basis, with potential for long-term employment based on performance.
What You’ll Do:
Member Support – Handle inbound and outbound calls, assisting members with inquiries, renewals, and general support.
Problem-Solving – Navigate customer questions with confidence, utilizing provided resources to find solutions.
Ticket Management – Respond to inquiries through a customer support system (Zendesk experience is a plus!).
Data & Systems – Work with various platforms, including a learning management system (LMS) and a member database.
Collaboration – Work closely with internal teams to enhance the member experience.
What We’re Looking For:
- Excellent Communicator – You genuinely enjoy talking on the phone and building relationships.
- Customer-Focused – A positive, solutions-oriented mindset when addressing member needs.
- Tech-Savvy – Proficiency in MS Office; experience with customer databases is a bonus.
- Highly Organized – Ability to multitask and manage inquiries efficiently.
- Independent Thinker – Comfortable handling ambiguous situations and finding answers proactively.
Work Schedule & Pay:
- Hybrid Role – Onsite 3 days/week
- Pay Rate – $20-$21/hour, depending on experience.
If you're looking for a dynamic role where you can make an impact in a professional, member-driven environment, apply today!
Salary : $20 - $21
