What are the responsibilities and job description for the Administrative Support Specialist position at North Carolina A&T State University?
Classification Information
Position/Classification Title
Administrative Support Spec
Classification Type
SHRA
Position required to work during periods of adverse weather or other emergencies:
P - Pandemic Mandatory On Site
Minimum Experience/Education
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Preferred Years Experience, Skills, Training, Education
Required License or Certification
Position Overview
Primary Purpose of Position
Position is responsible for supporting the CAPS in managing client relations, acknowledgment process, front desk discussions, and coordinating administrative communications, staff schedules, and other administrative tasks.
Primary Function of Organizational Unit
Counseling & Psychological Services is an International Association of Counseling Services (IACS) accredited unit in the Division of Student Affairs, offers a variety of services to help all currently enrolled North Carolina A&T State University students address challenges and difficulties they may face. Our services are designed to help students understand themselves better, create and maintain healthy relationships, improve their academic performance and make satisfying career and life choices. We are dedicated to helping our students by providing brief counseling from a wide spectrum of services. Those include individual and group counseling, outreach and consultation, training and supervision, teaching, psychological testing, and research. If more intensive or specialized care is needed, we will assist with making referrals to healthcare providers in the community.
Work Hours
M-F; 8 AM to 5 PM
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.
On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)
Key Responsibilities and Related Competencies
Required Competency
Communication - Verbal/Written
Duties
- Answer all incoming calls within the Counseling & Psychological Services department
- Greet incoming guests and students with a pleasant smile and excellent communication skills
- Provide information to students regarding how to sign up for counseling services
- Manage and order administrative supplies within the Clinical setting
- Collaborate with the Counseling & Psychological Services Department to maintain accurate records for all students with day of appointments
- Organize and manage administrative tasks for CAPS department
- Partner with the Clinical Counselors and Director of Counseling Services to discuss and coordinate all administrative communications, supply needs, and schedule changes
- Manage front desk duties
- Partner with Clinical Counselors to ensure all needed materials are up to date
- Assist Director with management of daily calendar
Required Competency
Information/Records Administration
Duties
- Contribute to the implementation of the Counseling & Psychological Services strategies, including front desk duties, direct mail, student calling, and e-mail solicitations
- Interacts with students and staff increase support
Required Competency
Knowledge - Program
Duties
- Manage all the administrative tasks for CAPS
- Organize and schedule Clinical Counselor student meetings
- Prepare and purchase administrative orders, and invoices
- Perform other duties as assigned
Position Information
Working Title
Administrative Support Specialist
Competency Level
Contributing
Position Number
009932
Recruitment Range
$34,602 - $36,177
FLSA
Non-Exempt
Appointment Type
Permanent - Full-time
FTE
If Time Limited, Appointment Length
Organizational Division
Dean of Students
Organizational Location
VC for Student Affairs
Organizational Unit
Counseling Services
Posting Detail Information
Posting Number
SHRA2901
Open Date
04/04/2025
Close Date
05/01/2025
Special Instructions to Applicant
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Employee Benefits available to NC A & T permanent employees include the following and more:
Employee Benefits available to NC A & T permanent employees include the following and more:
- Accrued Vacation and Sick Leave for Eligible Employees
- Community Service Leave
- Aetna – State Health Benefits of North Carolina
- NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
- 12 Paid Holidays
- Teachers and State Employees Retirement System (TSERS)
- Optional Supplemental Plans – 401k, 403b, 457b and 457
- Employee Assistance Program (EAP)
- Campus Recreation Center Discount
- University Bookstore Discount
This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.
Quick Link
https://jobs.ncat.edu/postings/37042
Salary : $34,602 - $36,177
