What are the responsibilities and job description for the Administrative Support Specialist position at University of North Carolina at Greensboro?
Posting Details
Posting Details
Requisition Number
S2942
Position Number
012407
Position Classification Title
Administrative Support Specialist
Functional Title
Administrative Support Specialist
Position Type
Staff
University Information
Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit
The primary purpose of Parking Operations and Campus Access Management is to effectively and efficiently manage the scarce parking and transportation resources for the University community and its visitors. The unit is responsible for planning, development, maintenance, and administration of all parking services, facilities, operations, enforcement, transportation services, policy development, and alternative transportation services. The unit conducts planning and design of transportation services and facilities; maintains and repairs transportation facilities and infrastructure and is a liason with other University departments, schools and colleges and represents the University's transportation policies and interests with local and state agencies.
Position Summary
The Customer Service Representative plays a crucial role in delivering exceptional customer service to patrons using parking facilities. This position involves processing payments related to parking accounts, assisting with event management, providing phone-based customer service, and assisting with other Parking Operations and Campus Access Management operations as assigned. The Parking Customer Service Representative serves as a frontline representative of the parking operation, ensuring positive interactions and a seamless parking experience for customers.
Minimum Qualifications
HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND ONE YEAR OF RELATED OFFICE EXPERIENCE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE.
Additional Required Certifications, Licensures, and Certificates
Preferred Qualifications
- 2 years customer service experience
Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Special Instructions to Applicants
Applicants are required to upload a list of at least three (3) professional references that includes :
Recruitment Range
41,338 - $44,510
Org #-Department
Parking Services - 57701
Work Hours of Position
8 : 00am-5 : 00pm, M-F
Number of Months per Year
Posting Requirements
Job Family
Career Banded Title
Administrative Support Specialist
Open Date
02 / 19 / 2025
Close Date
03 / 04 / 2025
1.000
FLSA
Non-Exempt
If other, please indicate
If time-limited, please specify end date for appointment.
Salary Grade Equivalency
Salary : $41,338 - $44,510
